Customer Service Advisor

**Customer Service Advisor - Colchester - ARD1096395**

**£23,400basic p/a plus generous quarterly bonus.**

Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes??

Then come join us as a Customer Service Advisor and you’ll work Monday to Friday (between the hours of 9am to 6pm) with 1 in 3 Saturdays (9am to 1pm), Full time 37.5 hours per week. **No experience necessary as we will provide you with full training** We offer a basic salary of **£23,400**p/a full time hours and pro rata's for part time hours plus a generous quarterly bonus so you can earn **up to £27,400 per year full time**. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers - Towergate.

With a **start date of 12th May 2025**, You’ll have a 4-week induction followed by an 8-week training academy. We’re committed to providing the support you need to thrive, ensuring you step into your role with confidence. But it doesn’t end there - your journey continues with ongoing development opportunities as we invest in your career growth with us in the Insurance industry.

**So, what does the role of a Customer Service Advisor here involve?**
- Efficiently manage high call volumes in our dynamic contact centre environment meeting and exceeding performance KPI’s and targets.
- You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives all whilst having a lot of fun

In return you will be **welcomed and supported** by our Ardonagh family, an organisation that **cares about you as a person** and your wellbeing. Some of the other benefits are:

- Holiday entitlement of **26 days plus bank holidays**.
- Opportunity to progress your career across the entire Ardonagh family.
- ** Gain CII or ACII qualifications** to boost your knowledge and career prospects in the Insurance Industry.
- Pension scheme for when you feel it’s time to retire.
- ** 24-hour support** for physical and mental wellbeing and on site **mental health ambassadors**.
- 1 days paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh. #AD #AIB #TIB #LI-KB2

AIB

Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you.

Our people share a common mindset that sets us apart. Our Insurance Advisors are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and partners.

**We recruit people who share those values.**

When you join us you will play your part, ensuing we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will become part of an established, friendly and experienced team who will provide all the support you need to succeed.

**Responsibilities**:

- Dealing with either inbound or outbound customer calls, understanding the customer’s needs, and providing insurance solutions to that are best suited to their requirements
- Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all time
- Processing correspondence, renewals activity, new business quotations
- Ensuring that all workflow activity is completed in accordance with approved business processes
- Complying with all approved procedures, customer service standards and external regulatory bodies.
- Achieving and maintaining the required competencies for the role.
- Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.

**Essential Criteria**
- Engaging personal communication style.
- Positive attitude, resilient, adaptive, receptive, and articulate.
- Previous experience in sales or service. We are keen to hear from individuals with a background in public facing industries such as insurance, retail, and hospitality.

We offer are a competitive salary, on target bonus scheme, knowledge development and a structured training plan to develop your corporate career, and further career opportunities throughout our business

Towergate Insurance Brokers provide over 200 specialist policies from nearly 100 offices across the UK. From businesses, properties, passions, and most things in between, our advisors wor