Contact Centre Agent, Holyhead

4 days ago

Holyhead, United Kingdom Stena Line Full time

Some of your key responsibilities:

- Advising customers on available products and increasing booking value by upselling products
- Maximising sales margins, working towards conversion rations to drive sales and revenue
- Advising on customer queries and providing assistance where possible
**What you will experience**
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
**Who you are**
At Stena Line your personality matters as much as how good you are at what you doWe are looking for someone who is warm and friendly, supportive and helpful and who pays attention to the details in order to support our customers whilst delivering the best scenario for the business.
The Must Have’s:

- Accustomed to working in a busy customer services and sales environment
- Good numerical skills
- Able to quickly and accurately enter data into our systems
- Strong communicator
- Proactive team player who enjoys working under pressure
- Adaptable, flexible and reliable
**Interested?**

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.
**About Stena Line**
As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 4300 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers. The journey starts with us.
We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion - and welcome all applicants.

**Job Type**: Temporary

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