Contact Centre Agent

**Contact Centre Agent, Holyhead**
An opportunity has arisen for a strong customer services agent to join our Contact Centre in Holyhead. As part of a successful customer support team, you will be responsible for booking a range of Stena Line products and handling customer queries primarily via telephone and digital channels. You will have a professional and friendly manner, helping to optimise sales and assist customers who wish to travel with us.

Some of your key responsibilities:

- Advising customers on available products and increasing booking value by upselling products
- Maximising sales margins, working to drive conversion and revenue
- Advising on customer queries and providing assistance

**What you will experience**
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
- **Benefits**_
- Concessionary travel on any route on the Irish Sea/North Sea_
- Company pension & life assurance scheme_
- A generous holiday allowance of 25 days plus bank holidays _
- Recognition scheme _
- Employee Assistance Programme _
- Great working environment Sea and Shore _
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities_

**Who you are**
At Stena Line your personality matters as much as how good you are at what you doWe are looking for someone who is warm and friendly, supportive and helpful and who pays attention to the details in order to support our customers whilst delivering the best scenario for the business.

Qualifications & Skills:

- Accustomed to working in a busy customer support and sales environment
- Good numerical skills
- Able to quickly and accurately enter data into our systems
- Strong communicator
- Proactive contributor who works well as part of a team and enjoys working under pressure
- Adaptable, flexible and reliable.

**Interested?**

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

**About Stena Line**
As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively support the daily business.

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion - and welcome all applicants.

**Job Type**: Temporary contract

**Salary**: £12.50 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person