Head of Operations

**About us**:
At ProFM Group, we are redefining the future of facilities management. As the UK’s number one ACS-approved contractor, we are leading the way in Security, Cleaning, and Security Systems, setting new industry benchmarks and pushing the boundaries of what’s possible.

Our people are the core of our success. We believe that every person is important, and each has the opportunity and obligation to make a difference. That’s why we don’t just offer jobs, we build careers. As an ambitious, forward-thinking organisation, we invest in our people through tailored training, career development, and industry-leading support to help them thrive.

Trusted by businesses nationwide, we deliver innovative, high-quality services that keep their people and places safe, secure, and operating at their best. But we don’t just meet industry standards, we set them. Through cutting-edge technology, smarter solutions, and an unwavering commitment to excellence, ProFM Group is transforming the facilities management landscape across the UK.

Our core virtues of Humility, Passion and People First, shape everything we do, from the services we provide to the culture we cultivate.

**About The Role**:
We are seeking a dynamic leader to join our team as the Head of Operations. This key role involves overseeing and managing all operational aspects of our organisation, ensuring efficiency and effectiveness in all processes and procedures. In addition to this, you will be responsible for implementing our operational strategic plan, delivering key objectives along the way.

The usual hours for this role are Monday - Friday between the hours of 09:00 - 17:30 with a 1 hour break for lunch, however flexibility around working times will be required to assist the needs of the business.

**Responsibilities**:

- Develop and implement operational strategies to enhance productivity and streamline processes
- Lead and manage a team of operations staff, providing guidance and support when needed
- Monitor key performance indicators (KPIs) to assess operational performance
- Collaborate with other department heads to ensure seamless coordination across all functions
- Identify areas for improvement and implement solutions to enhance operational efficiency
- Ensure compliance with regulatory requirements and company policies

**Experience**:

- Proven experience in managing cleaning operations within a fast-paced environment
- Strong leadership skills with the ability to motivate and inspire a team
- Experience in supervising staff and delegating tasks effectively
- Strong commercial awareness with the ability to make key decisions on both operational and commercial levels
- Knowledge of cleaning industry best practices and trends

**What we can offer in return**:

- Company car
- Great company culture
- Supportive environment
- Reward and Recognition Scheme
- 28 days of annual leave pro rata

**We are proud to be an equal opportunity employer, a Disability Confident organisation, and a dedicated supporter of the Armed Forces Covenant. At ProFM Group, we create opportunities for all, champion diversity, and build a workplace where everyone has the opportunity to thrive.**

**Join ProFM Group and be part of the team that’s shaping the future of facilities management.**

Pay: Up to £40,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Chorley PR7 7ND: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Licence/Certification:

- Full UK Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CO202511