Lead Outreach Worker

**Lead Outreach Worker**

**REF/ 15010**

**Washington Court, Birmingham**

**£20,911.31 per annum**

**37.5 hour per week**

**Shifts Include: 06:30-14:30, 14:00-22:00 including weekends. Flexible between 06:30 and 23:00.**

**Must be a car driver and willing to drive outreach vehicles.**

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 850 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.

The Group consists of;
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.

**About the Role**

We are looking to recruit a Lead Rough Sleepers Outreach Worker to join out award winning outreach team. Support clients rough sleeping or at risk of rough sleeping on the streets of Birmingham. The role is a permanent, working 37.5 hours a week from either 06:30-14:30 or 14.00-22.00 Monday-Friday with occasional weekends (5/7 days a week). The role is to provide housing and support solutions to some of the most complex and vulnerable people in the city.

The role will involve undertaking extensive foot and vehicle outreach in all weathers through the whole of Birmingham. The role will require working professionally with a range of statutory and voluntary agencies.

Must be a car driver and willing to drive outreach vehicles.

**About you**

It is desired that you will have a wide-ranging experience of working with single homeless people with differing levels of support needs and from different backgrounds and an understanding of the resettlement pathways that need to be in place to reduce rough sleeping. You will be motivated by the desire to make a real impact on individuals and communities and will be able to work on your own initiative as efficiently as possible across many different locations.

**Communication**
- Communicate effectively; verbally, non-verbally and in writing
- Sensitively adapt language and communication style

**Team Working**
- Recognising that delivering person centred service to customers is a team effort
- Ability to develop and establish relationships with colleagues and customers
- Demonstrate appreciation of the role and purpose of other departments

**Time Management**
- Planning and proactively identifying the steps required to ensure that the operational objectives of the service are met
- Employ multi-tasking and prioritising capabilities to provide support to customers and staff while dealing with ad-hoc and conflicting priorities in pursuit of the desired results

**Integrity**
- Ensuring confidentiality relating to customers and staff

**Impact and Influence**
- Influences through example set by own behaviour
- Listens actively and asks open questions to establish others’ viewpoint

**Problem Solving**
- Solving problems using own initiative without passing them upwards where possible
- Using available resources to generate solutions

**Experience**
- Experience of working within a busy environment
- Experience of keeping accurate and compliant records

**Employee Benefits**
- Birmingham Living Wage
- Induction and Training
- Above basic holiday entitlement
- Employee benefit schemes, including Healthcare, Eye Care Vouchers, Cycle to Work Schemes

**Applying**

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live with in the UK

Application will include a face to face interview. You will also be given 30 minutes of on the job outreach shadowing exercise where you will go out on outreach with an experienced member of the team.