Administrator - Income Services

2 weeks ago

Chichester, United Kingdom The Hyde Group Full time

**Chichester**

**Up to £25,000**

Hyde is looking to recruit an Income Services Administrator.

Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home, it allows them to realize their potential, enjoy their environment, and contribute to their community.

**Responsibilities**:

- Assist in the prevention and recovery of rent arrears and other debts for all tenure types.
- Use strong administrative skills to support the Income Services team.
- Liaise with key internal and external stakeholders to maximize income collection.
- Support customers in meeting and sustaining their tenancy and lease obligations.
- Build and maintain effective working relationships with customers.
- Assist in prioritizing rent and service charge payments and arrears reduction.
- Process customer requests for payments taken and/or refunded.
- Encourage the use of digital platforms for contact and payments.
- Provide advice and guidance regarding benefits and welfare entitlements.
- Work collaboratively with the wider Income team to prevent delays in processing information.

**Key Skills and Experience**:

- Strong administrative skills
- Computer literate and able to use own initiative
- Background in income collection is beneficial but not essential
- Strong numeracy skills

**Benefits**:

- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package
- Volunteering days

Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we're committed to cultivating an inclusive workplace where everyone is proud to be unique.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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