Income Services Officer Secondment

6 days ago

Chichester, West Sussex, United Kingdom HYDE HOUSING ASSOCIATION Full time £25,000 - £32,500 per year

Income Services Officer

Chichester

Up to £32,500

Secondment until 05/09/2026 (Maternity Cover)

Hyde is looking for an Income Services Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As an Income Services Officer at Hyde, you will play a key role in managing the prevention and recovery of rent arrears and other debts across a designated patch. You will work directly with residents to provide advice, support and interventions that help them sustain their tenancies and maximise their income.

Key Duties
  • Recover rent arrears and service charges from an assigned account patch.
  • Respond to all resident correspondence relating to the management of their account.
  • Offer money management advice to support residents in prioritising rent and service charge payments and reducing arrears.
  • Provide guidance on benefits and welfare entitlements, ensuring residents receive appropriate referrals to maximise income.
  • Represent Hyde professionally at court hearings when required.
  • Refer cases to internal teams or external agencies where more in-depth support is needed.
Why Join Hyde?

Hyde is part of the Hyde Group, one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As an Income Services Officer we're seeking someone who can bring:
  • Proven experience in rent arrears recovery and/or debt collection
  • Strong customer service skills
  • Excellent verbal and written communication
  • A proactive mindset and passion for supporting customers and sustaining tenancies
  • The ability to assess financial circumstances, provide advice, and engage effectively with residents
  • Please note that Talent Pool candidates' applications will be prioritised during interview shortlisting
The Benefits of Joining Hyde
  • A fantastic pension scheme
  • Generous holiday allowance
  • Life assurance
  • Award-winning flexible benefits platform
  • Support for learning and career development
  • Volunteering days
  • Hybrid working options may be available
Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative — it's embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.

  • Property Maintanence Officer

    6 days ago

    Chichester, West Sussex, United Kingdom Brackenberry Full time £18,700 - £42,800 per year

    Job Description: We are working closely alongside a Local Authority in West Sussex to assist with the appointment of a Property Maintanence Officer, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.Rate of Pay: £ £18.29 per hour Summary:As a Property Maintenance Officer within the...

  • Income & Payments Assistant

    6 days ago

    Chichester, West Sussex, United Kingdom Chichester District Council Full time £319,008 - £340,904 per year

    Salary£26,824 to £28,142Contractual hours37BasisFull timePackage26 days paid AL pro rata for part time staff, Flexi Scheme, Excellent contributory pension scheme, Cycle to work, Health & Wellness checks, Store discounts, gym membership discountDate posted14/11/2025Job referenceFINY25N003Are you organised, detail-oriented, and looking to start or grow your...

  • Transformation Management Office

    1 week ago

    Chichester, West Sussex, United Kingdom West Sussex County Council Full time £50,000 - £60,000 per year

    The OpportunitySalary: £48,226 to £51,356 per annumWorking Pattern: Full time, 37 hours per weekContract type: Two -year Fixed term or Secondment opportunityLocation: County Hall, Chichester and working from home (Hybrid approach)Interview date: Wednesday 12 November 2025We're looking for a motivated and detail-driven TMO Officer to help shape the future...

  • Office Administrator

    1 week ago

    Chichester, West Sussex, United Kingdom West Sussex County Council Full time £25,000 - £26,000 per year

    About UsSingleton CE Primary School is a caring and inclusive Church of England school at the heart of our community. Rooted in our Christian vision and values, we strive to nurture every child so they can flourish academically, socially, and spiritually. We are seeking a dedicated and organised Office Administrator to join our friendly team and help ensure...

  • Office Administrator

    4 days ago

    Chichester, West Sussex, United Kingdom West Sussex County Council Full time £25,000 - £26,000 per year

    About UsBoxgrove CE Primary School is a caring and inclusive Church of England school at the heart of our community. Rooted in our Christian vision and values, we strive to nurture every child so they can flourish academically, socially, and spiritually. We are seeking a dedicated and organised Office Administrator to join our friendly team and help ensure...

  • Estates Officer

    1 week ago

    Chichester, West Sussex, United Kingdom Chichester District Council Full time £35,412 - £38,320 per year

    Salary£35, 412 - £38,220 + £1,239pa Essential Car UserContractual hours37BasisFull timePackage28 days paid AL pro rata for part time staff, Flexi Scheme, Excellent contributory pension scheme, Cycle to work, Health & Wellness checks, Store discounts, gym membership discountDate posted10/11/2025Job referenceESTY25N005We are looking to appoint an Estates...

  • Principal School Transport Officer

    3 hours ago

    Chichester, West Sussex, United Kingdom West Sussex County Council Full time

    The OpportunitySalary: Hay A £55,057 to £58829 per annumContract Type: Fixed Term / Secondment until 31 December 2027Working Pattern: 37 hours per week, full time, Monday to FridayLocation: County Hall ChichesterPlease note: Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you discuss and agree...

  • Service Colleague

    2 weeks ago

    Chichester, West Sussex, United Kingdom Asda Full time £12,000 - £24,000 per year

    Job TitleService ColleagueLocationSelseyEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week18Pay Rate£12.60CategoryRetail Hourly Colleagues, Sales StaffClosing Date21 November 2025Service Colleague . If you're looking for flexible working to fit around your lifestyle, then look no further We'll work with you on your...

  • Senior Support Officer

    2 hours ago

    Chichester, West Sussex, United Kingdom Newham Candidate Experience Site Full time £38,256 - £39,276

    Senior Support OfficerSalary £38,256 - £39,276Newham Council,  Community Opportunities are looking for two Senior Support Officers that are motivated and driven to providing good support to staff and residents whilst attending day services. If you are passionate about ensuring people with learning disabilities have their best lives and have fulfilling...

  • Service Engineer

    6 days ago

    Chichester, West Sussex, United Kingdom Adler and Allan Full time £40,000 - £60,000 per year

    Service EngineerChichesterPermanent, full-timeCompetitive salary plus benefitsThe successful candidate will undertake all duties associated with that of a Service Engineer, based from our head office in Chichester, involving remote working from home and providing site service and maintenance at Customer sites throughout the UK. In addition, you will use your...