Workplace Adjustment Consultant

**Details**:
**Reference number**:

- 235807**Salary**:

- £34,173 - £34,971**Grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - People and Capability**Type of role**:

- Human Resources**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of posts**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Blackpool, Cardiff, Leeds, Newcastle-upon-Tyne, SheffieldAbout the job

**Summary**:
DWP is looking to fill Diversity and Inclusion roles in People, Capability and Place** **directorate. These are key roles and we are looking for people who will help us deliver significant results around the provision of workplace adjustments across DWP.

**Job description**:

- Delivering a customer-focused service by delivering consistent, accurate, timeous and tailored advice in response to enquiries received, through consultation calls with Line Managers.
- Effectively managing workplace adjustment caseload to meet demanding timescales, including;
- Identifying and making appropriate referrals via occupational health / specialist furniture providers.
- Reviewing reports and advising on the implementation of workplace adjustments.
- Discussing complex cases with CSHR casework to provide holistic support to customers.
- Using strong communication and interpersonal skills to understand complex issues and find the right course of action/make sound recommendations.
- Building and maintaining effective trust based working relationships with a range of diverse and demanding stakeholders and suppliers to support the delivery of effective business outcomes.
- To work within a high level of confidentiality and work with sensitive information.
- Working closely and developing great trust based working relationships both with colleagues in HR People Services, the business and the wider People Capability and Place community as well as across other government departments and workplace adjustment providers, sharing HR expertise and driving forward improvement.

**Responsibilities**:
**Key Criteria**:

- Strong communication and relationship skills, working with range of internal and external stakeholders at all levels and across DWP.
- Be able to accurately record evidence and complete other administrative tasks.
- Be calm and adaptable in ever changing situations.
- Ability to tackle problems, and identify solutions, working on own or with others to obtain agreement.
- Ability to assess information clearly and make effective decisions.
- Work at pace and work well across different teams and colleagues to reach end goal, against conflicting priorities.
- Ability to build and maintain effective trust based working relationships with a range of diverse and demanding internal and external stakeholders to support the delivery of effective business outcomes whilst giving full consideration to opposing views.
- Use of IT platforms including word, outlook and excel.

**Desirable criteria**:

- Associate CIPD membership is desirable or a willingness to work towards.
- For roles located in Wales, the ability to speak Welsh is desirable.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Working Together
- Delivering at Pace

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Security**:
- People working with government assets must complete basic personnel security standard checks.**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.**Assessment Process**

Selection will be by an a written sift, followed by an interview (video)

**Written **Sift**

The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short, and allows an initial check of eligibility, **so please put the main content of your evidence and skills in your Personal Statement**.

**Personal statement**

When completing your personal statement, **please read and understand the Key Criteria thoroughly**, as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you evidence: the key personal requirements and what have you done that relates to the requirements. You don’t have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why, w