Claims Advisor

**Claims Advisor - Leeds/Worcester/Birmingham/Bristol or Glasgow**

We have a great opportunity for an experienced **Claims Advisor** to join our Claims Teams in either our Leeds/Worcester/Birmingham/Bristol or Glasgow offices.

The main focus of this role is to proactively manage a mixed portfolio of claims ensuring service delivery is in line with client expectations. The job holder will be expected to conclude matters in an efficient and professional manner whilst ensuring all parties are kept fully appraised throughout the claims process. The ability to communicate effectively with various stakeholders is essential.

The roles would suit experienced **Commercial Claims Handlers** looking for a new challenge as well as claims handlers from a Paralegal, Loss Adjusting or Personal lines background looking for a more focused “commercial” opportunity to develop their skills further.

There is an expectation to be in the office 3 days per week on average, with flexibility to work remotely 2 days per week.

**What can you expect?**
- The opportunity to join a highly successful team.
- A team that strive to deliver best practice, market leading service and solutions with a focus on client service excellence
- To build and maintain an excellent rapport with our clients, providers and colleagues across Marsh Commercial
- Excellent training and development with ongoing career opportunities

**What you will be rewarded with?**
- Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

**We will rely on you to**:

- Proactive Management of an allocated caseload.
- Ensure all Client requests and queries are dealt with promptly and accurately.
- Review and understand incoming documentation and new claims notifications under supervision of more senior colleagues, informs colleagues of any potential problems or contentious claims, and seeks guidance or advice where necessary to ensure the proper processing of claims.
- Identify which policies or parts of the coverage that may be effected by incoming claims from middle-market clients, seeks validation where necessary, and advice where uncertain or clarification required to ensure the proper protocol is followed.
- Determine coverage for incoming claims of small-medium size, and/or for small-medium sized clients through use of their knowledge of the policies as well as communicating with Underwriters Insurers to help their clients manage their incoming claims and ensure that claim management processes adheres to established standards.
- Liaise with advocates and/or clients to ensure the proper processing of specific claims-related issues, or client service concerns.
- Communicate with clients, beneficiaries, third parties or insurers to receive status updates, common information requests, instructions or query resolution.
- Generate, validate and distribute claims reports, to ensure accurate records are produced and distributed.
- Facilitate collection from insurers on small claims and tracks the different parts of claims being paid for common claims settlements in order to keep orderly record of ongoing work.

**What you need to have**:

- Demonstrable claims handling experience
- Effective communication & negotiation skills.
- Insurance industry experience
- Understanding of insurance products.
- Ability to influence and build relationships.
- Ability to prioritise and organise own workload.

**What makes you stand out**:

- Cert CII or progress towards

**About Marsh Commercial**

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

We help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Our deep knowledge of both the industry sectors and communities we serve, combined with the time we take to fully understand and meet a client’s needs, is what sets us apart.

We're also part of Marsh and McLennan Companies (MMC) - a global network of experts in risk, strategy and people. For over 140 years, Marsh & McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times.

We leverage the scale, expertise and access to the broad range of products and services provided