Claims Advisor

**Salary: £24,000**

**Contract Type: Permanent**

**Hours of work: 40 hours 8am - 6pm Monday to Friday**

**Location: Training 6-8 weeks based at Sky Park, **Finnieston**. Temporarily home based followed by hybrid working of both home and office based.**

In this Total Advisor role with our Claims and Underwriting department, you'll join a close, experienced team working with multiple major brands in the financial services industry. You'll process claims through the full process, from receipt of the initial claim form through to payment, with varied responsibilities including collating documents and information according to strict requirements, ensuring the correct people are involved at the various stages, and sending out necessary updates and documents. In this position, you'll demonstrate your attention to detail and communication skills to ensure claims are processed properly, helping customers with high-quality service.

**What you'll be doing**:

- Answer inbound calls from customers
- Complete administration work from the call within service standards
- Process customer correspondence in line with documented procedures
- Ensure customer records are accurately maintained
- Communicate effectively both verbally and in writing
- Achieve targets to maintain productivity, quality and contractual service level agreements
- Manage own workload effectively and prioritise accordingly to meet targets
- Accurately complete any quality/productivity documentation required

**What we are looking for**:

- Previous experience in a customer service role
- A genuine passion for helping people
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve
- A fast learner with an attention to detail
- The ability to work under pressure and prioritise workload
- Someone who is punctual and reliable

**Notes**

**What’s in it for you?**
- A competitive basic salary dependent on experience up to £21k
- 23 days holiday **(rising to 27)** with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you will do next**

**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

**About Capita Regulated Services**

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services

**Equal Opportunities**

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

Schedule:

- Monday to Friday