Claims Advisor
2 days ago
**Claims Advisor Job Description**
Patons Insurance are a leading taxi insurance provider based in Glasgow, Edinburgh, Dundee, Middlesbrough Liverpool, Manchester and London.
**The Job**:
**What you will do**:
- Provide an excellent level of customer service (dealing with claims and queries) as a Claims Advisor offering support from the initial reporting of a claim to arranging repairs, liaising with Insurers, Body shops, Solicitors and Claims Management services etc in connection with claim requirements.
- To provide a friendly and efficient service notifying customers of all relevant information complying with the company and FCA requirement.
- Plan and process all claims jobs to efficiently control your own, and others within the teams, workloads ensuring individual and company service standards are achieved.
- To achieve objectives of individual and team goals and to contribute to the team developing effective relationships internally and externally.
- Make a positive input into the team effectiveness, suggesting improvements to work systems and processes.
- Lead by example and be an active part of the team in achieving service and admin goals
- Ensure company brand materials and working space meet and exceed company presentation standards
- Keep your product and industry knowledge relevant and up-to-date
- Adhere to both Company and FCA rules and guidelines
- Any Ad-hoc duties that may be deemed relevant by management
**What you need to bring**:
- 2 years experience in claims handling
- Product knowledge and Industry Experience
- Motivational Skills
- Customer Service Skills
- Results driven
- Self-Motivation
- Teamwork
- Organisation and Time-Management skills
- Oral and Written communication skills
- IT literate
Salary is dependent on experience
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Health & wellbeing programme
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Insurance Claims Handlers: 2 years (required)
Work Location: In person
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