Business Support Administrator

2 days ago

Swindon, United Kingdom Swindon Borough Council Full time

Swindon Borough Council are on an exciting journey to transform service delivery and have been shortlisted for the ‘Most Improved Council’ at the Local Government Awards (LGA).

We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

**Your next role**

Enabling & Support Services are looking for x 3 confident and enthusiastic administrators to join our busy teams providing administrative support across the Children’s & Adult Services. This role is based in Wat Tyler House in the town centre, however, we are operating Hybrid working with office and working from home days.

The Children’s & Adult teams provide support to Swindon’s most vulnerable residents and our business support teams support them with their day to day activities.

Key elements of the roles are:

- Arranging, attending and taking of notes at meetings
- Answering queries received by telephone; signpost or forward a message to a relevant colleague and appropriately handle stressful situations involving vulnerable clients, recording on relevant databases as appropriate.
- Administration of petty cash and use of a procurement card for work related purchases, and support team/s with other financial tasks.
- Ability to cope with highly sensitive information and demonstrate resilience when dealing with upsetting information.
- Due to the highly sensitive nature of the work, demonstrate confidentiality and discretion when dealing with client’s personal details, this will include telephone calls, typing reports, legal documents and data recording.

The successful applicants will need to demonstrate excellent ICT skills (including specific use of Microsoft Packages), customer service and communication (written and verbal) skills, the ability to prioritise and multitask, be able to work independently and as part of a team.
- You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”)._

**Your next package**

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

Please see our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

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