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Customer Service Advisor

2 weeks ago

Newport, United Kingdom Alexander Mann Solutions Full time

**Pay Rate: £10.58 per hour**

**Location: Newport**

**Shift Pattern: Midday - Start times anytime between 11am to 1pM/Finish times anytime between 7pm to 9pm**

**Maximum of 2 weekend days to be worked over a 4 week period**

**Start date: 14th February**

**Duration: 6-month initial temporary contract with permanent opportunities**

**Possibility to work from home after 3 months**

**Position: Customer Service Representative**

As one of the UK’s largest financial groups, Lloyds Banking Group’s scale and breadth means your career aspirations could become a reality.

Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team.

KEY RESPONSIBILITIES:

- Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do business
- Complete telephony, digital and admin-based tasks to service customer queries
- Take ownership of customer problems, solving them at first point of contact and escalate when required
- Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
- Contribute to an environment where colleagues want to work and customers feel valued

SKILLS:

- Good communication - oral and written
- Embrace 'in the moment' coaching to develop your skills and knowledge
- A great attitude towards providing an excellent level of customer service which exceeds customer expectations.
- Adaptable to change and willing to embrace new ideas
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

WHAT’S IN IT FOR YOU?
- 6 weeks fully paid training
- Great rates of pay
- Potential for extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry

So, if you’re interested in learning, growing and developing, Lloyds Banking Group could be the place for you.

**Interested in this opportunity?**

**To apply, click on the link and you will be sent a response immediately with next steps. Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next**

Reference ID: ACV00019

**Job Types**: Full-time, Temporary
Contract length: 6 months

**Salary**: £10.58 per hour

Schedule:

- Monday to Friday
- Weekend availability
Reference ID: ACV00019