Digital Account Manager

**Digital Account Manager**
We are looking for a proven, digitally focussed Account Manager to join our team. You will support across aspects of our digital strategy and service design to ensure projects are delivered on time and within budget. Ensuring best quality output to create along lasting positive impact for our clients.
You’ll work closely with the Client Services, Project Management, Production, Strategy, and Marketing Teams. You'll also interact with the Design, UX, Development, Sales, and Marketing Teams.
**Digital Account Manager Responsibilities**:

- Day-to-day management of a portfolio of accounts, attending client meetings at key stages within the project lifecycle, write and prepare briefs, presentations, schedules, budgets and assist in the development of communications strategies
- Manage multiple accounts; develop positive working relationships with all customer touch points
- Support the Strategy team with accounts and administration
- Drive client retention, renewals and client satisfaction
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
- Brief the team to successfully deliver the project
- Take joint responsibility for the delivery of clients’ market strategies working alongside the Strategy and Marketing teams to develop longer term plans to proactively drive client success
- Understand a client's business, presenting ideas to clients - present solutions, analysis findings and results to clients
- Report to the Client Services Director, Head of Strategy and Managing Director on your clients activity on a regular basis

**Digital Account Manager Requirements**:

- Experience with Web-Builds/Digital Builds is essential
- 3+ years’ Customer Success and/or Account Management within a digital agency environment
- A background with a focus on relationships, with the ability to gain trust through communication, expectation setting and completion of planned deliverables
- The ability to effectively engage and influence a variety of audiences, at all levels of a business
- Confident communication skills (written and oral) and a demonstrated ability to work collaboratively with all levels of internal and external organisations
- Sound business acumen and decision making, in a fast paced environment
- Strong analytical and organisational skills
- A consultative approach to managing complex client relationships
- Work with Google analytics to an intermediate level
- A good technical understanding of digital marketing channels accompanied by a strong digital and website knowledge base
- Attention to detail and good organisational skills

We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.
**About Us**:
We are a fast-growing digital agency located in Ascot, Berkshire. We work with determined and transformational brands that strive to be the best example of their sector in digital. It is through our exciting team and tireless work ethic that we make this areality.
The Rawnet approach is all about dedication to using the latest tools, techniques and best practices to produce appropriate custom solutions to solve the exciting problems our clients come to us with. If you’re looking to work in a buzzing, successful environment,amongst peers with huge experience and a real passion for digital, this could be the opportunity for you.
Location: Hybrid - Remote / Ascot, Berkshire (face to face time with our clients will be necessary)
Contract Type: Permanent
Hours: Full Time

**Salary**: £35,000 to £38,000 plus benefits

**Benefits**:

- 23 days holiday a year (3 days are set aside for our company wide Christmas shutdown), plus all public and bank holidays. Plus Birthdays off - woo hoo
- Annual leave accrual after 2 years’ service, up to 5 additional days
- Remote/hybrid working
- Family friendly/flexible working
- Collaborative office space in Ascot High Street, with PlayStation and Pool Table
- Social events - our Christmas and Summer parties are legendary
- Vitality Private Health Insurance with EAP, additional benefits and discounts
- Enhanced Parental Pay
- Life Assurance after 3 years’ service
- Aviva Pension scheme, with increased benefits for long service employees
- Positive impact day - 1 day a year for you to dedicate to a chosen charity or cause
- Career progression
- Personal training budget of up to £1,000pa, plus 12 dedicated L&D days

You may have experience of the following: Digital Account Executive, Marketing Account Executive, Digital Account Manager, Account Executive, Marketing Executive, PR Account Manager, Marketing, Public Relations, B2B, Business To Business, Technology, MarketingAgency, PR Agency, PR Executive, etc.
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