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Work Based Learning Assistant

2 weeks ago

Sunderland, United Kingdom Uni4Talent Full time

**The Organisation**:
Work Based Learning (WBL) forms a significant part of the University of Sunderland portfolio and includes the development of CPD short courses in addition to degree apprenticeships. The ESF project provides a unique opportunity to grow existing provision and support businesses with workforce skills development within the North East. This post is part of the WBL team within the Enterprise and Innovation Directorate and plays a supporting role in the administration of this portfolio.

**Main Purpose of Role**:
Responsible for providing administrative support to ESF Work Based Learning provision within Enterprise and Innovation.

**Key Responsibilities and Accountabilities**

**Responsibilities/key duties**
- The develop effective working relationships with internal and external stakeholders
- Provide administrative support across the range of ESF programmes which includes:

- Ensuring requirements are adhered to by internal services e.g. student journey, registry and planning and finance;
- Ensure compliance with approved processes for admissions, registration, periodic review and assessment;
- Responsible for the co-ordination and monitoring of activities for ESF programmes in accordance with the ESF contract and university procedures in a timely manner including:

- Applications and registrations
- Invigilation, examination support, distribution of programme timetables
- Booking teaching rooms
- Assisting in SITs functions, using own initiative to check with SITs to ensure accuracy
- Produce documents in line with quality guidelines/templates e.g. delegate handbooks, academic CVs, employer handbooks, SITs forms.
- To work closely with Academic Programme Leads to ensure they have all course materials, programme handbooks, timetables and any other programme specific activities;
- Input data to CMIS, propose solutions to room booking scenarios, liaise with timetabling colleagues to ensure that rooms are effectively managed, escalate complex timetabling problems;
- Run attendance monitoring reports as required, review and compare agreed data sets to identify trends and problems;
- Assist in the management of the University’s Virtual Learning Environment (VLE), including the delivery of teaching materials and online assessments for all on and off campus programme students. To assist with queries arising from student access to the VLE system;
- Provide administrative support for PRSB quality approval events for corporate provision, including creation of agenda, distribution of papers, assembling documentation, meeting minutes and providing feedback to Faculty and WBL teams;
- Work in line with GDPR policies;
- Raise invoices for provision where required;
- Allocate hours for academic tutors through allocate system
- Implementing and enhancing customer service processes, ensuring a high quality and positive client and student experience at all times;
- Support with the implementation of processes for all WBL ESF programmes within the University;
- Support with the tracking of student progress from initial programme development and approval through to enrolment, delivery and end point assessment, and highlight any issues/chase progress across the University;
- Co-ordinate and attend events to promote WBL ESF programmes;
- Be the main point of contact for any queries and respond in a timely manner to enquiries from employers, students apprentices and internal colleagues;
- Meetings in the form of pre-meeting co-ordination (inviting attendees, booking meeting rooms, arranging refreshments / hospitality, circulation of minutes, agendas, assembling and circulating papers);
- Support the undertaking of student and service evaluation for all WBL ESF programmes including development and distribution of evaluative surveys, collation of data and ensure completion by all students;
- Support with the consideration and recommendation of changes to current processes based on colleague suggestions and experience of WBL ESF programmes;
- Assist with the liaison with faculties and services to ensure processes are followed in a timely and effective manner;
- To support the team in the organisation of events and conferences relating to WBL ESF provision;
- To undertake any other administrative duties and responsibilities for WBL ESF provision appropriate to the level of responsibility, as determined by the Manager

**Special Circumstances**:
The role holder is required to have a flexible approach to working arrangements, specifically the ability to travel and attend project sessions as and when appropriate. The ability to take flexi-time may be restricted at certain times dependent upon business demand.

**Essential and Desirable Criteria**:
**Essential**

**Qualifications and Professional Memberships**:

- Educated to A-level or equivalent or possess significant relevant professional experience within a similar role.

**Knowledge and Experience**:

- Ability to use own initiative and multi-task, maintaining