Work Based Learning Support

**The Organisation**:
Work Based Learning (WBL) forms a significant part of the University commercial portfolio and the introduction of degree apprenticeships will see this area continue to grow. This post will be part of the WBL team within the Enterprise and Innovation Directorate and will play a supporting role in the administration of this portfolio.

**Main Purpose of Role**:
Responsible for providing administrative support to Work Based Learning provision within Enterprise and Innovation. This is a varied role and will support a wide range of activities and projects.

**Overview of the Role**:
Work Based Learning (WBL) forms a significant part of the University commercial portfolio and the introduction of degree apprenticeships will see this area continue to grow. This post will be part of the WBL team within the Enterprise and Innovation Directorate and will play a supporting role in the administration of this portfolio.

**Responsibilities/key duties**
- Develop effective working relationships with internal and external stakeholders
- Provide administrative support across a range of WBL projects which includes but not exclusive to:

- Booking rooms
- Organising catering,
- Sending out student joining instructions, preparing welcome packs,
- Confirming student attendance,
- Setting up products on the online shop,
- Uploading documents to the virtual learning environment
- Support members of the team with preparing induction information to new cohorts. Attend sessions to ensure they run smoothly and academic team and delegates are ready to start e.g. room set up, student concerns/queries, anecdotal feedback
- Gather feedback from delegates and ensure all data is captured and detailed in report format;
- Supporting degree apprenticeship provision where necessary
- Ensuring a positive client and delegate experience at all times
- Collation of materials for academic programme approval;
- Support the maintenance and quality of SITs data;
- Support the implementation of customer service objectives across the WBL portfolio;
- Support the team to ensure compliance with approved processes for admissions, registration, periodic review and assessment
- To support the promotion of, and recruitment to, the training course portfolio across a range of channels including telephone, web and social media including an analysis of source promotion;
- Support with meetings in the form of pre meeting co-ordination (booking meeting rooms, arranging refreshments / hospitality, circulation of minutes, agendas, assembling and circulating papers);
- To support the team in the organisation of events and conferences relating to the WBL portfolio of projects and programmes.
- To undertake any other administrative duties and responsibilities for WBL appropriate to the level of responsibility, as determined by the WBL Officer.

**Special Circumstances**:
The role holder is required to have a flexible approach to working arrangements, specifically the ability to travel and attend project sessions as and when appropriate. The ability to take flexi-time may be restricted at certain times dependent upon business demand.

**Qualifications and Professional Memberships**:
**Essential**

Qualifications and Professional Memberships:

- NVQ Level 2 business administration or equivalent experience.
- English Language and Maths at GCSE Level (grade C or above) or equivalent.

** **Good communication and interpersonal skills.
- Proven IT skills within Microsoft Office packages
- Attention to detail
- Experience of working in a customer focussed role.
- An understanding of the value and challenges of delivering consistently high quality service to a wide variety of customers.
- Demonstrable record of good organisational skills.
- Demonstrable record of working as part of a team or independently.
- Ability to handle sensitive information with appropriate discretion.

**Desirable**

Qualifications and Professional Memberships:

- Experience of producing high quality written reports and other forms of written outputs

**Knowledge and Experience**:
** **Experience of developing and changing processes to achieve and maintain high standards of customer service.
- Experience of dealing with a variety of people in different situations
- Can use initiative and problem solving skills liaising with stakeholders as appropriate
- Experience of developing and maintaining computerised and manual office systems including databases.
- Experience and understanding of IT and Telecommunication systems.
- Good negotiation skills and ability to reach consensus and reconcile potential issues.
- Understanding of and commitment to continuous improvement.
- Proven ability to use initiative to plan ahead and solve problems.
- Problem solving and decision making
- Good written and verbal skills.

**To Apply**:
Please submit a comprehensive CV and Covering Letter ensuring to include the reference number UNI4/JC/504

Please ensure you give a detailed account of your skills a