Work Based Learning Assistant

**The Organisation**:
The University of Sunderland’s Work Based Learning team offer a client-centred approach to a vast range of training, education and workforce development, including Corporate Professional Development and Corporate Workplace Development. They possess an extensive and varied background which enables the team to work with businesses to fully understand their business requirements. Through dedicated support, many clients have experienced tangible impact and significant return on investment for their organisation.

The Work Based Learning team has grown substantially over the last 3 years and offers a huge range of exciting, challenging and rewarding opportunities as we continue to grow our provision. If you want to work in a expanding team who work on diverse provision across the institution this may be the role for you.

We are seeking to appoint a highly motivated and efficient individual to provide a responsive, customer focused and adaptable administrative support service to vast ESF provision which sits within the Work Based Learning Team.

As a Work Based Learning Assistant you will have proven experience of working in a similar administrative support role where prioritising a varied workload, effective organisational skills, maintaining confidentiality and working with mínimal supervision is key. You will be responsible for a range of different projects under the umbrella of ESF and therefore being able to multi-task is essential

You must have excellent team working skills and be confident collaborating with a wide range of stakeholders and be flexible in your approach to working.

**Main Purpose of Role**:
**Responsibilities/key duties**
- To develop effective working relationships with internal and external stakeholders
- Provide administrative support across the range of ESF programmes which includes:

- Ensuring requirements are adhered to by internal services e.g. student journey, registry and planning and finance;
- Ensure compliance with approved processes for admissions, registration, periodic review and assessment
- Responsible for the co-ordination and monitoring of activities for ESF programmes in accordance with the ESF contract and university procedures in a timely manner including:

- Applications and registrations
- Invigilation, examination support, distribution of programme timetables
- Booking teaching rooms
- Assisting in SITs functions, using own initiative to check with SITs to ensure accuracy
- Produce documents in line with quality guidelines/templates e.g. delegate handbooks, academic CVs, employer handbooks, SITs forms.
- To work closely with Academic Programme Leads to ensure they have all course materials, programme handbooks, timetables and any other programme specific activities
- Input data to CMIS, propose solutions to room booking scenarios, liaise with timetabling colleagues to ensure that rooms are effectively managed, escalate complex timetabling problems
- Run attendance monitoring reports as required, review and compare agreed data sets to identify trends and problems
- Assist in the management of the University’s Virtual Learning Environment (VLE), including the delivery of teaching materials and online assessments for all on and off campus programme students. To assist with queries arising from student access to the VLE system
- Provide administrative support for PRSB quality approval events for corporate provision, including creation of agenda, distribution of papers, assembling documentation, meeting minutes and providing feedback to Faculty and WBL teams
- Work in line with GDPR policies
- Raise invoices for provision where required
- Allocate hours for academic tutors through allocate system
- Implementing and enhancing customer service processes, always ensuring a high quality and positive client and student experience
- Support with the implementation of processes for all WBL ESF programmes within the University
- Support with the tracking of student progress from initial programme development and approval through to enrolment, delivery, and end point assessment, and highlight any issues/chase progress across the University
- Co-ordinate and attend events to promote WBL ESF programmes
- Be the main point of contact for any queries and respond in a timely manner to enquiries from employers, student’s apprentices, and internal colleagues
- Meetings in the form of pre-meeting co-ordination (inviting attendees, booking meeting rooms, arranging refreshments / hospitality, circulation of minutes, agendas, assembling and circulating papers)
- Support the undertaking of student and service evaluation for all WBL ESF programmes including development and distribution of evaluative surveys, collation of data and ensure completion by all students
- Support with the consideration and recommendation of changes to current processes based on colleague suggestions and experience of WBL ESF programmes
- Assist with the liaison with faculties and ser