Office & Client Services Coordinator

5 days ago


Hereford, United Kingdom UK Heritage Full time

If you are interested in joining our team and have an eye for antiques, we would like to hear from you

**About Us**

UK Architectural Heritage is a seller of premium architectural and decorative antiques. Based in rural Herefordshire, we are one of the largest reclamation yards in the country with showrooms and warehouses packed with hand-picked antiques in styles through the ages. We work with architects, interior and retail designers, filmmakers, property developers and homeowners.

**The Role**
- Working with our Director and the wider team to answer client enquiries in a timely and informative manner
- Implementing effective systems for managing customer databases and enquiries
- Placing items on reserve and following up with clients
- Coordinating sales, refunds and returns
- Responding to orders through our website and third-party platforms
- Raising invoices and reconciling payments
- Scheduling collections and deliveries: organising trip days for our in-house delivery team, arranging trusted couriers
- Assisting clients with customs documentation
- Requesting documents for anti-money laundering checks when required (training provided)
- Work alongside the office team to maintain efficient office processes: filing, using the card machine, office organisation, etc
- 1 year experience in a similar role
- Educated to degree level
- Excellent IT skills: Microsoft Outlook, Excel, Apple Mac
- Strong organisational skills
- Excellent customer-facing and written communication skills
- Able to multi-task and prioritise workload
- Strong time management skills
- Team player
- Right to work in the UK
- Own transport essential due to our rural location
- Experience with QuickBooks Accounting System
- Interest in Antiques

**Benefits**
- No weekends
- Your birthday off after 1 year in the role
- Performance bonus scheme
- Annual pay rise
- Company pension
- Variety of tasks
- Informal dress - uniform can be provided
- Countryside office
- Small, friendly team

**Other Information**
- 30 minutes unpaid lunch break
- 28 days holiday (incl. bank holidays) - additional unpaid leave scheme available
- This role is based within a farming environment which can be dusty and dirty
- Training provided

**Salary**:£26,000 - £32,000 pro rata dependant on experience

If you have any questions about the role, contact the UK Heritage office team via 01981 541 155.

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Hereford HR2 8EG: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Office and Client Services Coordinator


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