Client Services Support Advisor

6 days ago

Hereford, United Kingdom Allpay Full time

**About The Role**:
We have a fantastic opportunity for a Client Services Support Advisor to join our Client Services Team, based in our Hereford Head Office.

You will join a friendly, professional and dedicated team who pride themselves on delivering the highest standards of Customer Service.

Reporting to Client Services Support Team Leader, in this role, you will provide support to our clients ensuring high levels of satisfaction and resolution of queries.

As a Client Services Support Advisor some of your key duties will include:

- Handling enquiries and providing information and advice on allpay’s products and services.
- Taking responsibility for resolving queries or ensuring a clear escalation procedure where enquiries cannot be resolved within the department or in an agreed timescale.
- Handling payments via the telephone from customers as required, in a polite and efficient manner.
- Developing, maintaining, and operating record keeping systems (both manual and computer based) to ensure that the team provide efficient services for clients and their customers.
- Carrying out any administrative duties required to efficiently perform the role.

**About You**:
You will need to demonstrate to us that you have:

- Proven record of delivering first-class customer service.
- An outstanding telephone manner with proven strong communication skills, both verbal and written.
- First rate attention to detail and the ability to maintain accurate records.
- Ability to deal with confidential information and to handle sensitive matters.
- A flexible and adaptable approach to changing working environment, as well as positive attitude an ability to work well with others.
- General education to GCSE standard or equivalent.

**About Us**:
People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.

We are a company committed to Equal Opportunities.

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