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Fixed Term Er Case Management Specialist

2 weeks ago

Leeds, United Kingdom ASDA Full time

Job Advert

**Are you looking for an exciting opportunity within a growing part of a business? Do you want to see the difference you can make, or you could make?**
- *Hybrid Working / Company Bonus / 10% Colleague Discount*_
- Britannia House, Morley, Leeds, West Yorkshire_

The way we are looking to deliver our Employment Relations services is evolving and from that offers new opportunities for your HR career.

This is an exciting opportunity to help shape and continually improve the service we provide, and you'll have a fantastic chance to develop your career and make a positive impact in a business that always puts colleagues at the heart of its strategy.

**Your Role**

As an ER Case Management Specialist, you will be responsible for providing expert employee relations - advice and guidance to line managers on Asda's people policies and processes. You'll provide effective end to end case management support in all employee relation cases supporting the line managers or hearing managers through the process and ensuring we are compliant with policy and GDPR. There will also be opportunities to undertake project work in-line with the requirements of the service.

**Some of your key focuses**
- Provide coaching and support to line managers to enable them to proactively manage ER issues and develop their ER and people management skills within appropriate timescales and mitigating any potential risk to the business
- Undertake appropriate stakeholder management activity in relation to cases you are managing, outlining foreseeable risks and ensuring effective resolution
- Highlight themes and trends from case management activity, including management capability and policy development areas
- Maintain a high level of accurate and comprehensive records of all ER support and interaction within the ER case management systems. Producing high quality written work, tailored to audience needs
- Build positive working relationships with policy, legal and other key stakeholder groups
- Maintain personal knowledge of employment legislation and Asda people policies to advise on best practice and procedure and utilising tools and templates to ensure policies are adhered to correctly
- Support ER advisors in facilitation of training and inductions of new starters into the ER Advice and Guidance team and beyond, working closely to share knowledge and expertise

**About You**
- CIPD qualified/part qualified (Level 5 and up to 7) or equivalent is desirable but not essential
- Ability to coach, mentor and where required challenge and influence line managers where necessary to resolve ER cases whilst providing excellent customer service

**Work Where it Works**

Our hybrid way of working gives you the choice to work where it works. This enables you to choose where you'll be the most effective. It offers a mix of working from home and in an office environment (Leeds - Morley office) that works best for you and your team.

You will also get an excellent benefits package including:

- Discretionary company bonus
- Company pension, up to 7% matched
- 10% colleague discount, free parking and many additional rewards.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.