Customer Service and Sales Assistant
2 weeks ago
**Overview**
**Duties**
- Provide accurate information regarding products, services, and company policies.
- Analyse customer needs to offer tailored solutions and upsell relevant products.
- Maintain detailed records of customer interactions and transactions through data entry.
- Demonstrate exceptional phone etiquette while handling calls efficiently.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Assist in resolving complaints and escalate issues when necessary.
**Experience**
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Ability to communicate clearly and effectively with diverse customers.
- A positive attitude and willingness to learn in a fast-paced environment.
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficient in computer systems and software
- Previous experience in customer service or sales is preferred but not required
Join us in delivering exceptional service that enhances our customers' experiences
Please submit your resume and cover letter to:
**Benefits**:
- Company pension
- Flexitime
- Free parking
- On-site parking
- Work from home
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Gillingham ME8 8GL
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