Customer Services Faults Administrator

1 day ago

Gillingham, United Kingdom Dextra Group Full time

Dextra Group plc. is the largest privately owned lighting manufacturer in the UK. With over 40 years of experience, our commitment to total service and in continuous investment enables us to be at the cutting edge of luminaire development, whilst remaining competitive, efficient and client focused. Our Customer Services Department deals with all after sales enquiries.

**Main duties & responsibilities**:

- Dealing with day to day operational needs regarding site faults, liaising with internal departments and suppliers in an efficient and pro-active manner with regards to rectification work, processing instructions to suppliers and external electrical engineers where necessary. Communicating regularly with our customers keeping them informed with up to date information and supplying weekly reports to Area Managers, with regards to ongoing issues in the area.
- Assist customers verbally and in writing regarding customer complaints, delivery enquiries, site rectification issues, etc.
- Deal with debit notes in accordance with the stated company debit note procedure and in liaison with the departmental manager. Incorporating; Pricing queries, collection of goods from customer premises utilising own carriers and / or outside carriers, proof of delivery, wrong goods, damaged goods etc. Issue of regret letters to customers, issue credit note requests to accounts, update debit note systems with required information, regular production of statistics on debit notes including amounts received, amounts credited and amounts outstanding.
- Other sales / customer services related duties which are required from time to time.
- Follow the requirements of the Company’s ISO Procedures ie: Quality, Health & Safety and Environmental procedures.
- Follow the Company’s Health & Safety Policy, work instructions & safe systems of work.

**Post Requirements**:

- Confidentiality at all times and in all matters
- Confident and polite telephone manner
- Highly organised & self-motivated
- Meticulous attention to detail
- Positive attitude
- Reliable
- Flexible.
- Ability to collect relevant information, collate & make informed judgements.
- Ideally experienced in an adminsitration
- Willingness to learn and become involved in all aspects of the department
- Ability to cope well, under pressure, in a fast moving environment.
- Location**:Gillingham, Dorset**:

- Department**:Customer Services**:

- Hours**:8.30am to 5.30pm**:

- Report to**:Customer Services Manager

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