Mortgage Administrator

3 days ago

Bristol, United Kingdom Bank of Ireland Full time

**What is the opportunity**:
An opportunity to develop customer service, administration and telephony skills. You will form part of an energetic and friendly department with opportunities to learn new skills which may help you to progress your career within the Bank of Ireland.

**In this role you will**:

- Provide an excellent level of Customer Service
- Be able to communicate with Customers in writing and verbally
- Adhere to all legal, regulatory, compliance and audit requirements at all times
- Develop a sound knowledge of the Mortgage process
- Perform processing tasks to defined levels of efficiency and accuracy, working within departmental policies and procedures.
- Adhere to the Banks core values to enable success, team work and excellent customer service

**What will make you stand out?**:
Good verbal and written skills

Passion for Customer Service

The jobholder must have a flexible approach to the hours worked to meet fluctuating business needs and volumes.

Highly developed communication skills which will include excellent verbal and written communication skill.

**Essential Qualifications**:
There are no minimum educational requirements for this role.

**More about the team**:
The Home Buying & Ownership department is responsible for the end to end processing of new and existing mortgages consisting of all administrative tasks whilst meeting legal, regulatory, compliance and audit requirements.

The department operates in a strong customer focused environment which is at the forefront of all decision making whilst managing fluctuating business volumes, increasing competition, stretching service targets and rapid change.

**Why work with us**:
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career

**Key Competencies**
- Customer Focused - Self
- One Group, one team - Self
- Agile - Self
- Accountable - Self
- Champion Transformation - Self

**Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

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