Mortgage Administrator

15 hours ago

Bristol, United Kingdom Bank of Ireland Full time

**Description of Business Unit**:
The Home Buying & Ownership department is responsible for the end to end processing of new and existing mortgages consisting of all administrative tasks whilst meeting legal, regulatory, compliance and audit requirements.

The department operates in a strong customer focused environment which is at the forefront of all decision making whilst managing fluctuating business volumes, growing competition, stretching service targets and rapid change.

**Purpose of the Role**:
**Key Accountabilities**:

- Provide an excellent level of Customer Service.
- Be able to connect with Customers in writing and verbally.
- Adhere to all legal, regulatory, compliance and audit requirements at all times.
- Develop a sound knowledge of the mortgage process.
- Perform processing tasks to defined levels of efficiency and accuracy, working within departmental policies and procedures.
- Champion the banks core values to enable success, team work and excellent customer service.

**What is the opportunity?**:
At the bank we work in a collaborative manner, which means: We actively encourage staff of all levels to share ideas, suggest improvements and provide feedback. The Bank of Ireland Group will endeavour to ensure staff have all the necessary tools & resources to fulfil their role requirements and more.

Our benefits include subsidised canteen and childcare vouchers, subsidised health benefits, free access to our Careers Lab and Learning platform.
- Please note you must live in the jurisdiction for the business to which you are contracted._

LI-HYBRID #IJ-HYBRID

**Essential Skills & Experience**:
Good verbal and written skills.

Passion for Customer Service.

**Desirable Qualifications, Skills & Experience**:
Administrative Experience.

Financial Services Experience.

**Key Competencies**
- Customer Focused - Self
- One Group, one team - Self
- Agile - Self
- Accountable - Self
- Champion Transformation - Self

**Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.**

**Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

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