Mortgage Administrator Manager

Are you an experienced mortgage administrator looking for your next career move?

We are seeking a Mortgage Administrator Manager to join our team in the heart of Clifton Village, Bristol. This role offers the flexibility of full-time or part-time hours with opportunities to work from home.

About the Role

We are seeking a highly organised and proactive Senior Mortgage Administrator to oversee the end-to-end administration process of mortgage applications within our dynamic mortgage brokerage.

This pivotal role involves working in a small team, ensuring smooth and compliant processing of mortgage cases, and working closely with the Directors to continuously improve operational efficiency and client service standards.

Key Responsibilities

• Team leadership & oversight
• Take the lead on all things connected with mortgage administration, providing guidance, training, and performance feedback.
• Allocate workloads effectively to ensure the timely and accurate processing of mortgage applications.
• Oversee the full lifecycle of mortgage administration, from application submission to completion.
• Ensure all documentation is compliant with regulatory requirements and internal policies.
• Monitor pipeline progress and proactively resolve any administrative bottlenecks.
• Act as the key point of contact between the administration team and the Directors.
• Collaborate with mortgage brokers to ensure all necessary documentation is received and processed efficiently.
• Liaise with lenders, solicitors, and clients to facilitate smooth case progression.
• Maintain up-to-date knowledge of FCA regulations and ensure all administrative processes adhere to compliance standards.
• Conduct regular audits of case files and implement improvements where necessary.
• Provide regular updates and reports to Directors on case progress and team performance.
• Identify opportunities to streamline processes and enhance the client experience.

Key Skills & Experience:

• At least 5 years proven experience in mortgage administration within a mortgage broker environment.
• Previous experience in a supervisory or team leader role [advantageous but not essential]
• Strong understanding of mortgage products, application processes, and regulatory requirements.
• Excellent organisational and time management skills.
• High attention to detail and commitment to accuracy.
• Strong communication and interpersonal skills.
• Proficiency with CRM systems and Microsoft Office Suite.
• CeMAP qualification or equivalent (advantageous but not essential).

What We Offer

• Competitive Salary: £40,000 - £42,000 (depending on experience) plus performance bonus up to 10% of salary.
• Holidays: 22 days annual leave plus bank holidays
• Pension Contribution: 3%
• Flexible Working: Hybrid working arrangements available - work up to 2 days from home.
• Supportive Team Culture: Join a friendly and professional team in a vibrant Clifton office

Ideal Candidate Traits

We are looking for someone who is:

• Client-Focused: Always putting the needs of our clients first
• Tech-Driven: Eager to use digital tools for greater efficiency
• Collaborative: A strong team player who works well with advisers and other departments
• Straightforward: Able to communicate clearly and confidently
• Detail-Oriented: Meticulous when it comes to compliance and documentation

How to Apply

If you have the experience and passion for this role and are looking for a rewarding opportunity, we would love to hear from you

Apply Now

by sending your CV and a cover letter detailing your relevant experience.

Join us and become part of a team that values excellence, innovation, and client satisfaction.

Job Type: Permanent

Pay: £40,000.00-£42,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Work from home

Ability to commute/relocate:

• Bristol BS8 4JH: reliably commute or plan to relocate before starting work (required)

Experience:

• mortgage administration: 5 years (required)

Work Location: In person