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Customer Service Team Leader
3 weeks ago
Liberty has an exciting opportunity for a Customer Service Team Leader to join our team, based at our Head Office in Knowsley.You will be working on a full-time, permanent basis working 40 hours per week and in return, you will receive a competitive salaryof £25,375 per annum Plus Benefits.
We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Established in 1969, we offer professional gas installation, maintenance and servicing, as well as energysolutions, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.
The strength of our organisation lies in the quality of the people we work with.We’re proud to employ the most talented, driven individuals within the property services sector.
**Responsibilities for the Customer Service Team Leader role are**:
Develop personal and team performance
Provide coaching and guidance
Maximise first point of contact resolution to achieve excellence in service delivery to all customers
Ensure KPI/SLAs are met through effective management of the team
Continuous review and improvement of our service and providing direction for a team of advisors
Support and deputise for the Customer Experience Commercial Lead
Arrange and provide induction and training
Support the Team leaders and coordinate recruitment for new vacancies
Manage training schedules for the team
**What we are looking for in our idealCustomer Service Team Leader**:
**We offer a range of benefits for a rewarding career including though not limited to**:
- Pension scheme
- Discounted gym memberships
- Discounts and savings on travel, hotels, shopping, holidays and restaurants
- Cycle to Work scheme
- Life Insurance
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Medicash Health Plan
- 25 days holiday entitlement plus Bank Holidays
- Death in Service Payment
- In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you theskills you need to deliver the service required._
- As part of our recruitment process all employees need to be vetted and undertake pre-employment checks.For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencingemployment with Liberty._
If you have the desire to work in a busy and high performing team, why not join us as our Customer Service Team Leader, click “apply” below - we want to hear from you
