Team Administrator

Part time team administrator
If you’re an experienced administrator looking for full or part time hours during the week, we’re offering full or part time interesting administration roles within the field of diabetes. We currently have vacancies for Team Administrators to work in our busy Brighton admin hub at Moulsecoomb, just off the A27 with free on-site parking and with bus and train routes within walking distance. The role would ideally suit an experienced multi-tasker looking for a supportive work-life balance. If you’re available for 22.5 hrs or more per week then talk to us about flexible working. The service runs between 8am-5pm, Monday to Friday.
You must have good organisational and communication skills and be able to work under your own initiative to follow procedures and directions. You’ll also be actively engaged in service development for both administrative and clinical processes to maximise efficiency and ensure a good patient experience. Therefore, working collaboratively with the clinical team to achieve excellent patient outcomes is a key part of this role. Effective diary management, data entry and attention to detail are key skills we are looking for in our friendly admin team of around 8 staff.
Our aim is to improve health outcomes for people living with diabetes, and to meet the needs of the diabetes population across East and West Sussex.
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
Positive 2023 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
**Supportive flexible working patterns such as**: part time, flexi time, annualised hours, and flexi retirement options
Excellent training and development opportunities
Research opportunities
Cost-effective workplace nurseries in Crawley, Hove and Brighton
Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
Located in stunning Sussex, with easy access to the South Downs and the coast
Access to a wide range of benefits and discounts for NHS staff
1. Job overview
b) Process referrals in a prompt and well-executed manner to ensure patients get the service that is right for them and enables them to continue their health care journey on the correct pathway. This includes redirecting referrals back to referrer if required, obtaining additional information and ensuring on correct caseload for triage by clinicians.
c) Support patients through their journey with the service from receipt of referral to discharge (if applicable). Following the services systems and processes to ensure patients are not lost to follow up and correct actions after an appointment are taken.
2. Communication and working relationships
a) In addition to daily communication with patients, establish and maintain good working relationships, communicating regularly with:

- Team Administrators
- Operational Support Officer
- Operational Lead
- Clinicians and other healthcare professionals across the service
- SCFT Corporate Support Services (Eg: Estates & Facilities, Purchasing)
- External organisations

c) Exchange information with patients, relatives, and staff on a variety of departmental matters and procedures, appropriately managing barriers to understanding. Provide feedback to GPs around inappropriate referrals and signposting to other services using speciality guidelines. Provides and receives complex or sensitive information.
3. Main tasks
a) Receives callers and visitors to the service daily. Some queries may be complex and sensitive requiring tact and diplomacy when communicating with patients, carers and their families or health professionals. Responds to all queries and requests for information promptly and effectively, exercising judgement to resolve non-clinical issues accordingly.
b) Understand the services’ multiple pathways to ensure patients are offered the right appointment with the right health professional. Provide information and guidance to patients, carers and relatives as appropriate about appointments, ongoing care and clinics. Record information on a range of computerised systems (eg SystmOne and E-referral system, ERS)