German Speaking International Cruise Representative

Sprichst du Deutsch? Vielleicht hast du Deutsch studiert und willst deine Kenntnisse anwenden und erweitern. Arbeitest du gerne in einem Team? Hast du Erfahrung im Kundendienst? Dann komm doch zu uns Wir sind ein kleines, freundliches Team in der CunardInternational Development & Planning Abteilung und es wuerde uns freuen, von dir zu hoeren

Carnival UK has big plans for the future As a world-leading cruise company, our people are our world. Join our award-winning Customer Contact Centre team as an **International Cruise Representative** and you’ll enjoy the thrill of maximising sales at every opportunity in a genuinely fun and creative environment. It’s a fantastic opportunity, with excellent scope and all the support you need to succeed
- both in your role and your career. In this role it is essential that you have fluency in German & English (both written and spoken).

**About the Role**

We’ll look to you to provide an exceptional service to our customers and travel agent partners, maintaining high professional standards and a strong customer focus throughout. Delivering a positive customer journey is what we’re in the business for, andyou’ll be at the heart of that. As an International Cruise Representative you’ll work together with colleagues across the business to ensure a consistent approach to customer service, adapting when necessary to dynamic changes within the Customer Contact Centreand eventually being recognised as a true expert in travel.

The International Cruise Representative is the direct point of contact for all sales and support enquiries and responsible for maximising revenue opportunities in every interaction by providing an exceptional level of service to German and Internationalguests and travel agent partners. The International Cruise Representative has the ability to demonstrate excellent organisational skills and prioritise a varied and heavy workload to achieve required deadlines whilst maintaining a strong and consistent customerfocus to deliver a positive customer journey.

**About You**

We’re looking for someone with previous experience of working in a high-performing sales or customer service team - experience within the travel or cruise industry or in a contact centre environment will be a huge plus too.**You’ll need to be fluentin German & English, both written and spoken**, and a third language would be beneficial. And of course, you’ll show real passion and commitment, demonstrating resilience and ownership in everything you do.

What you'll need to be successful:
Essential:

- Expert fluency in German & English (both written and spoken)
- GCSE/O level English language and Mathematics or equivalent
- Previous experience in a customer facing role (Customer Contact Centre - inbound/outbound or Customer Service)

Desirable:

- NVQ Customer Service Level 2
- Recognised qualification in Travel & Tourism
- An additional modern European language
- Amadeus Connect experience
- Travel agency or tour operator background

This role is a **full time, permanent position working Monday - Frida**y. We are unable to provide 'skilled worker’ visa sponsorship for this position, so you must have the right to work in the UK to take up this role

You’ll be based both remotely and in our waterfront office in the heart of Southampton, a 5-minute walk to the shops, and close to the train station. You will be working from home on the days you are not in the office, which offers great flexibility.

We’ll pay you a competitive salary and you’ll be eligible for HUGE discounts on our holidays so that you can experience the inspirational brands you’ll be selling and talking about every day.

**The Benefits**

At Carnival UK we are passionate about our people. Working together to inspire and empower one another to be enthusiastic and bold in the decisions we make is essential to our culture. We also believe in rewarding our colleagues for the fantastic hard workthey do.

As a Carnival UK colleague you can enjoy a range of benefits including:

- Annual discounted cruise with Cunard and P&O Cruises plus late availability offers
- Minimum 25 days of holidays and option for holiday trading
- Contributory Defined Contribution Pension scheme
- Company paid Health Cash Plan
- Company paid Health Assessment
- Employee Shares Plan
- Electric Car scheme
- Life Assurance
- Cycle to work
- Access to digital GP
- Opportunity to join employee led networks
- Extensive learning and development opportunities
- Employee assistance programme
- Shopping discounts portal

This position has been levelled at CUK13.