German Speaking Customer Service Advisor

1 week ago

Southampton, United Kingdom Euro London Full time

German speaking Customer Service Advisor - Travel
Based in Southampton 2 days per week and 3 days from home.
Are you a German speaker who loves using their language skills and is looking for an opportunity to speak with and advising customers on Travel?
Do you want to be part of a team who pride themselves on helping their customers plan amazing holidays?
Euro London Appointments are currently working with a global travel brand who are looking for a German speaker to join their international Customer Service and Sales team.
In this role you will be the direct point of contact for all sales and support enquiries and you will be responsible for maximising revenue opportunities in every interaction by providing an exceptional level of service to German and International guests andtravel agent partners
This is a fantastic opportunity for someone who has previous experience of working in a high-performing sales or customer service team and loves the thrill of making customers happy Experience within the travel or cruise industry or in a contact centre environmentwill be a huge plus too. It is the ideal role for someone who is keen to support customers on an international scale and have fun whilst doing so
Typical duties:

- Liaising with customers on travel detail and suggesting add-ons that they may like to purchase
- Updating internal systems with customer details
You will receive extensive training to handle queries about the amazing opportunities this brand has to offer along with day to day support and guidance from the team.
What our client is looking for:

- Fluency in German and English
- Polite and friendly communication skills/phone manner
- A genuine interest in chatting to people and helping them
- Excitement for up-selling
- Competence with MS office packages
- Previous experience in a fast paced customer facing role would be ideal
- A strong team work ethic
The detail:
You'll be based part time of 2 days per week in the beautiful office in the heart of Southampton. This fantastic location also provides plenty of discounts with local businesses
The working hours are Monday to Friday with a choice of 8:30am - 5pm or 8:00am - 16:30pm
This is a permanent position and an opportunity is to work for a highly reputable brand with a join a friendly and successful team.
Contact me today to discuss further and review the full spec and package details.

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