International Cruise Expert

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

**The role**

Sprichst du Deutsch? Vielleicht hast du Deutsch studiert und willst deine Kenntnisse anwenden und erweitern. Arbeitest du gerne in einem Team? Hast du Erfahrung im Kundendienst? Dann komm doch zu uns Wir sind ein kleines, freundliches Team in der Cunard International Development Abteilung und es wuerde uns freuen, von dir zu hoeren

In the role of International Cruise Expert - German Speaker, we’ll look to you to provide an exceptional service to our customers and travel agent partners, maintaining high professional standards and a strong customer focus throughout. Creating unforgettable holiday happiness is what we’re in the business for, and you’ll be at the heart of that.

You will:

- Work with colleagues across the business to ensure a consistent approach to customer service, adapting when necessary to dynamic changes within the International Reservations Team.
- Be a direct point of contact for all sales and support enquiries
- Be responsible for maximising revenue opportunities in every interaction by providing an exceptional level of service to German and International guests and travel agent partners.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full-time permanent basis with at least two days based in our Southampton office

We are unable to provide ‘skilled worker’ visa sponsorship for this position, so you must have the right to work in the UK to take up this role

**About you**

Fresh ideas and different perspectives are what excite us most and support us to succeed. Alongside bringing these to the role, you’ll also:

- Be** **fluent in German and English, both written and spoken
- Have previous experience of working in a high-performing sales or customer service team
- Ideally have previous experience working with Amadeus (or similar travel booking system)
- Show real passion demonstrating resilience and ownership in everything you do.
- Have an ability to demonstrate excellent organisational skills and prioritise a varied and rewarding workload to achieve required deadlines whilst maintaining a strong and consistent customer focus to deliver a positive customer journey.
- Have a passion for travel

**Being part of our team has its advantages**

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
- Home and office-based hybrid working (minimum two office days)
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in

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**About Us**:

- Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passi