Customer Services Administrator Apprentice

5 days ago

Bromsgrove, United Kingdom Johnson Fleming Full time

We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking for someone to deliver the highest standards of Customer Service within our Pension Team. You will work closely with clients updating administrative procedures and processes.
About the role
We are recruiting for a Customer Services Administrator Apprentice to deliver the highest standards of Customer Service within our Pension Team. You will work closely with clients updating administrative procedures and processes.
Overview of duties
To efficiently process all duties expected of a Pension Administrator
Review and understand client data provided in excel
Maintaining records using NFP software
Ensure that client files are kept accurate and up to date
Support in the recording of statutory documentation in line with the pension legislation
Support the day-to-day workloads of the team including inbox enquires
Manage own allocated workload taking on additional tasks during quiet periods.
Develop knowledge and understanding of processes within the team
Person specification
**Knowledge, skills and abilities**:
Communication skills
IT skills
Organisation skills
Administrative skills
Team working
Education / and or Experience
GCSE English (Grade 4 or above) essential
GCSE Maths (Grade 4 or above) essential
**Key information**:
**Hours**: Monday - Friday
**Location**: Bromsgrove
What you’ll love about us
We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.
We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.
Attractions - NFP
We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working
Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
Our diversity and inclusion initiatives and charity work form a large part of this. NFP has an Executive Board member who is dedicated to diversity and inclusion, and has a D&I Board made up of individuals from across our entire business.

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