Customer Care Representative
1 week ago
**Job Description Summary**: Job Description Summary Be Part of Something Bigger BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues. We are delighted to introduce a new and exciting opportunity as Customer Care Rep This is a great opportunity for someone with a passion for customer service to come and be part of the BD family and improve the world of health. PURPOSE To provide a high level of customer care to both internal & external stakeholders. MAIN ROLE AND RESPONSIBILITIES - Work as part of a team to completes daily tasks in line with SLA given - Inbound and outbound calling to help resolve customer queries - Working with the OCAPI system to resolve tasks to ensure customer orders and sent at the right time, with the right price and in full - Working with the Service complaints team to resolve any issues with in the SLA - completing transactional duties where needed - Working with the Customer Master Data Team to ensure all customer account data is complete - Working with the Sales team to ensure that any free of charge samples are ordered in time - You will be assigned a Key account/s to manage and will be the first point of contact - Take ownership of learning the BD Products to further help our customers COMPETENCIES - Strong team working skills - Excellent interpersonal skills - Passion for customer service excellence; - Excellent communication skills with the ability to communicate at all levels; - Demonstrated aptitude for problem-solving; ability to determine solutions for customers; - Results-orientated and able to work both independently and within a team environment; - High personal accountability & integrity; - Courage to drive through change in a professional manner; - Passion to "make a difference" to health; - Proactive and the ability to take initiative with a ‘can do’ attitude; - Ability to attract trust and engender strong relationships with the customers; - High level of commercial awareness within the UK Healthcare and/or retail arena; - Challenge, collaborate and solve problems creatively; - Focused and achievement oriented; - Embodies trust, integrity and ethics inside and outside the Company; - Self-motivated - demonstrates personal drive and ambition, fostering innovation, focusing on delivery to our customers; - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Customer orientation and ability to adapt/respond to different types of characters - Computer literate with a good working knowledge of Microsoft Office. Why join us? A career at BD means that you are part of a team that values your perspectives and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day. You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to encouraging an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates. **Primary Work Location**: GBR Winnersh - Eskdale Road
-
Customer Care Representative
7 hours ago
Winnersh, United Kingdom BD Nogales Norte Full timeOverview As a Customer Care Representative at BD, your day will be filled with opportunities to make a positive impact on the lives of our customers and the healthcare community. You'll be part of a dynamic team, handling inbound and outbound calls, emails, and customer inquiries with professionalism and empathy. Your ability to multitask, prioritise, and...
-
Customer Care Representative
1 week ago
Winnersh, United Kingdom BD Nogales Norte Full timeCustomer Care Representative (FTC) Join our dynamic team and play a crucial role in providing exceptional customer care to both internal and external partners in the healthcare environment. As a key contributor, you will be an integral part of our collaborative work environment, ensuring tasks are completed efficiently and in line with set Service Level...
-
Customer Care Representative FTC
2 days ago
Winnersh, United Kingdom BD Nogales Norte Full timeOverviewJoin to apply for the Customer Care Representative FTC role at BD Nogales Norte.This is a fixed term contract of 12 months. Salary range information is provided below. The role involves handling inbound and outbound calls, emails, and customer inquiries with professionalism and empathy to support customers and the healthcare community.Main...
-
Customer Care Representative
6 days ago
Winnersh, United Kingdom BD Full time**Job Description Summary**: **Be part of something bigger!**: BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most...
-
Customer Care Representative
2 days ago
Winnersh, United Kingdom BD Full time**Job Description Summary**: **Be part of something bigger!**: BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most...
-
Healthcare Customer Care Specialist
1 week ago
Winnersh, United Kingdom BD Nogales Norte Full timeA leading medical technology company is seeking a Customer Care Representative for a fixed-term contract until September 2026. This role offers an opportunity for both fresh graduates and experienced representatives to excel in customer service within a healthcare environment. The candidate will handle queries, maintain customer accounts, and work closely...
-
Winnersh, United Kingdom BD Nogales Norte Full timeA leading medical technology company is seeking a Customer Care Representative in Winnersh, UK. This entry-level position will involve handling customer inquiries through calls and emails, ensuring exceptional service and accurate order processing. Candidates should have strong interpersonal skills and the ability to multitask in a fast-paced environment....
-
Customer Care Representative
1 week ago
GBR Winnersh - Eskdale Road, United Kingdom Becton Dickinson Medical Devices Full time £23,000 - £39,100 per yearJob Description SummaryJoin our dynamic team and play a crucial role in providing exceptional customer care to both internal and external partners in the healthcare environment. As a key contributor, you will be an integral part of our collaborative work environment, ensuring tasks are completed efficiently and in line with set Service Level Agreements...
-
Inside Sales Representative
6 days ago
Winnersh, United Kingdom BD Full time**Job Description Summary**: Be part of something bigger! BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most...
-
Inside Sales Representative
2 days ago
Winnersh, United Kingdom BD Full time**Job Description Summary**: Be part of something bigger! BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most...
