Customer Service Representative

6 days ago

Haywards Heath, United Kingdom Medserv UK Full time

**About Medserv**:
Medserv is an Irish company that was established in 2005 and has rapidly grown as the largest registered company specialising in medical billing in Ireland and the UK. Our clients include many of the top hospital consultants/consultant groups, including surgeons. physicians, anaesthetists, radiologists, and pathologists from all major hospitals throughout Ireland and the UK.

**Role Overview**:
Our Invoice Resolution team at Medserv are looking for a suitably experienced Customer Services Representative to join their busy Department. If you thrive on delivering great customer service and have a passion for resolving queries this could be the ideal opportunity for you as is a blend of both.

Our UK IR Team and processes are evolving so, if you are keen to deliver excellent results to tight timescales and can demonstrate experience in working to targets and managing customers, we are waiting to hear from you.

**Duties and Responsibilities**:

- Manage queries from both client and patient in a prompt, efficient manner ensuring all queries are dealt with to completion
- Ensure that invoices issued to self-paying patients are paid in a timely manner
- Investigate delayed or missing payments
- Maintain accurate records of all chasing activity and prepare reports on same when requested
- Regularly make contact with insurers to ensure all relevant debts are managed as necessary and encourage consistent communication with our team
- Handle disputed bills and negotiate to collect payment within the agreed terms
- Meet cash & debtor day targets set by management
- Be willing to take on additional ad hoc duties as they arise

**Requirements and Skills**:

- Minimum of one year's office experience, ideally in a similar role
- Excellent written and verbal communication skills
- The ability to work under pressure and to meet deadlines
- Competent knowledge of Microsoft office programmes - particularly excel
- Be flexible in travelling to attend meetings off-site which may include outside normal working hours

**Package**:

- Salary: £24,000 - £25,000 DOE
- Hybrid working option post probation
- Private Medical
- Pension contribution
- Maternity and Paternity leave (T&C's apply)
- Life Assurance
- Workcation options
- Gym membership
- Dedicated EAP
- Holiday Plus Scheme to purchase additional leave
- Professional development opportunities
- Regular sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive schemes i.e. commuter schemes and bike to work

**Additional Info**:

- This is a full time position Mon
- Fri
- Role commences immediately

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Flexitime
- Free flu jabs
- Free parking
- Gym membership
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Haywards Heath

Reference ID: SCCC1

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