Senior Business Analyst- Scalable Sales and Service

2 weeks ago

London, United Kingdom M&G Full time

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we actas an extension of our clients' recruitment team and provide professional interim and temporary resources.

We are currently working with our client, M&G.

At M&G our vision is**:_to become the best loved and most successful savings and investment business _**and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers.To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.
On behalf of M&G, AMS are looking for a **Senior Business Analyst-Scalable Sales and Service delivery for an initial 6-month contract** based in **London/Edinburgh**. (Hybrid)

You'll be the lead BA delivering on senior stakeholder engagement and will be considered an expert in analysis tools and techniques as well as mentoring team members in the delivery of high-quality business analysis outcomes.

**As a Senior Business Analyst, you will be responsible for**:

- Assisting with work allocation, quality assurance and being the first point of call for escalations regarding the analysis work components.
- Supporting the development of a business case and associated operating model for a project/programme or portfolio.
- Producing requirements (including epics and user stories), perform interviews, analysis documents, run workshops (at a strategic level that includes complex business problems) define or record business process, prototyping scenarios, data analysis, taskand workflow analysis.
- Critically evaluating information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying trueneeds.
- Proactively communicating and collaborating with external and internal parties to analyse information needs, functional requirements, existing capabilities and feasibility, with the objective of delivering a clear implementation framework.
- Ensuring that technology build is completed to specifications, and drives testing of system elements of the operating model.
- Compiling key external facing documents such as Service Level Agreements and work with the external managers to manage and review 3rd party analysis deliverables, focusing on quality and relevance to the project.
- Ensuring that there is a plan, and that business is ready to adopt the new solution.
- Will have a solid understanding of Sales and Marketing, Client Servicing, elements of reporting and service websites for client needs.
- Has an ability to interpret business requirements (people, process and data).
- Experience in Target Operating Model is essential.
- Asset management experience (highly desirable)

**_The IR35 status of this assignment will be assessed following the selection process and prior to confirmation of assignment offer._**

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

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