Receptionist

**Receptionist**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Join our Baycroft team as a Receptionist at Great Baddow.

Baycroft is a beautifully designed 64-bed care home with a relaxed and calm atmosphere. Focusing on their resident’s happiness, the staff are extremely caring and skilled to ensure the best possible care is provided. It offers excellent services including a Cinema room and Salon.

**The role**
We have a fantastic opportunity for someone to join us in the position of Receptionist at 36 hours per week (3 x 12-hour shifts including alternate weekends). Your responsibilities will include:

- Receiving and re-directing incoming telephone calls, taking messages etc as required.
- Welcoming and receiving all visitors to the building, ensuring that the appropriate register is correctly completed and the relevant resident and/or staff member notified and organise refreshments as appropriate.
- Supporting the administrator in the typing of routine correspondence as required in connection with the administration of the Home when requested
- Supporting the General Manager/ Administrator or other Heads of Department with photocopying when requested
- Ensuring adequate stocks of forms, and stationery are available in the receptions area.
- Guiding visitors through the covid requirements, such as ensuring face masks are worn, LFT tests taken & checking temperature of the visitors.

**What you will need to succeed**
- Have a good level of IT skills and literacy
- Show previous experience in reception/administration
- Be computer literate (Word for Windows, Excel, E-mail, Internet etc.)
- Be Positive energy, friendly smile and supportive approach.
- Have A “can do” attitude
- Be solutions focussed and driven
- Have exceptional customer service skills

**The offer**
- Salary: £9.90 per hour, 36 hours per week.
- Your holidays are important to us. Take up to 29 days annual leave inclusive of bank holidays.
- Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- Get paid to do good. We offer you two days off on full pay each year to volunteer in your community
- Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
- Well done With our colleague recognition programme, you will know when you’ve done a #greatjob
- Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
- Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
- Experience new things. We offer you a career break after 3 years’ continuous service

**About us**
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

Job Reference: OH00045