Administrator - Mallusk Office
6 days ago
Ref: ADM/M/10/24
**Administrator - Mallusk Office**:
- Closing Date: October 24th 2024
**Role Overview**:
**Reports to**:Office Supervisor**Direct Reports**: N/A**Working Hours**:
- Monday - Friday
- 9am - 5pm
**Additional Benefits**:
- Pension
- Life Assurance (Terms Apply)
- Health Cash Plan Membership
**Roles & Responsibilities**:
- Deal with any enquires from private customers and internal Managers and staff.
- Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes
- Support the onsite Engineers to ensure they have all information required to complete jobs in an acceptable timeframe and to the required standard.
- Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date.
- Collate accurate information for Supervisors/Managers as required.
- Deal with all clients/customers/staff in a professional, pleasant and efficient manner.
- Answer calls without delay
- Any other duty as deemed appropriate by management**Essential Criteria**:
- Experience in Office Based Customer Service including experience in making outbound calls.
- Experience of Microsoft Office, in particular Excel
**Desirable Criteria**:
- 12 months’ experience in an office based customer service role
**Personal Characteristics**:
- Excellent communication skills
- Excellent organisational skills
- Ability to use own initiative
- Ability to work as part of a team
- Flexibility to work in other locations as required**The H&A Group are an equal opportunities employer.**
**Application Form**:
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