Consumer Duty- Document Reviewer

Join AXA Commercial and be part of an award-winning team As the 2024 Insurance Award’s Commercial Lines Insurer of the Year, we're proud to be industry recognised for our ongoing commitment to supporting our broker partners and customers. We’ve an exciting opportunity for 5 Document Reviewers to join us on a 12 month FTC working on our Consumer Duty Communications Project Team.

Working as part of the Schemes & Delegated Authority (SDA) team you’ll help to deliver the SDA Consumer Duty implementation strategy by taking personal accountability for the review and implementation of improved Delegated Authority Documentation to improve customer’s understanding and mitigate the risk of harm. You’ll focus to deliver excellent customer outcomes through the review as well as the implementation of documentation that reflects regulatory and customer needs, whilst maintaining strong partner relationships with DA's.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.

**What you’ll be doing**:

- Take responsibility for reviewing existing standard and bespoke product related documentation, to provide clarity and improve customer understanding.
- Ensure the revised documents meet both internal and external/regulatory requirements and expectations; aligned with AXA Commercial best practice standards.
- Possess a deep understanding of requirements, alongside the ability to put this knowledge into practice.
- Ability to work autonomously as required, to meet project milestones in a timely manner.
- Role model integrity, resilience, collaboration, and enthusiasm.
- Drive a positive culture and demonstrate what good looks like in all aspects of the role.
- Build excellent external and internal relationships at all levels, establishing trusted partnerships to support execution of the SDA strategy.
- Consistently deliver a first-class service to all stakeholders.
- Lead the change agenda, identifying continuous improvement and drive change through to resolution.

**What you'll bring**:

- Expertise in analysing, interpreting, documenting, and drafting complex policy wordings, guides, and other product related documentation.
- Thorough understanding of commercial insurance market and processes, including legislative and regulatory requirements.
- Pragmatic and confident decision maker with proven experience in technical underwriting scenarios within a commercial environment.
- High level of attention to detail and accuracy, with an ability to work autonomously and collaboratively.
- Proof reading capability and strong literacy skills.
- Ability to work at pace with a continuous improvement mindset.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

**What we offer**:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of up to £60,000 dependent on experience
- Discretionary company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits

LI-Hybrid

**Who we are**:
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.