Customer Account Executive

2 days ago

Hadleigh, United Kingdom Taylor Whitmore LTD Full time

Welcome to Taylor Whitmore.

We have the pleasure of working on a super and exciting Customer Service based role based in our manufacturing client in Hadleigh, Suffolk.

Our client is a leading supplier of glass, closures & machinery for the wines, spirits, brewing, beverage, food, beauty, personal care and home fragrance markets. They pride themselves on the customer service, technical support, as well as their design team to deliver world-class results on bespoke products.

This role will Involve the following duties:

- Providing top class communicative customer service to all customers.
- Understanding, in detail, our products and theirs, to increase wallet share and customer lifetime value. Key Responsibilities:

- Embracing product knowledge throughout our comprehensive range
- Promote the products/upselling/wallet share
- Build sustainable relationships of trust with customers
- Manage customer accounts within various industry markets
- Manage forecasts/monitoring progression of orders/scheduling deliveries on time
- Manage stock, purchase, and sales orders, liaising with both customers and suppliers
- Handle complaints, provide appropriate solutions in a timely fashion
- Support our external sales team and provide the necessary data
- Occasional customer/supplier visits
- Adhere to the Company’s policies and procedures, departmentally and companywide Knowledge
- Proven office-based customer service
- Ability to multi-task, prioritise and manage time effectively
- Ability to understand customer forecasting
- Ability to work within a team, being flexible, supporting colleagues of all levels within a fast-paced working environment no matter what task is in hand.
- Accuracy and attention to detail is a must
- Able to problem solve and handle challenges both with our customers and suppliers
- Confident, focused, professional and positive attitude
- Reliable, trustworthy and adaptable
- MS office knowledge, especially Excel
- Sage 200 experience would be preferred but not essential

This is a Permanent position Monday - Friday between the hours of 8.30AM -5PM offering a starting salary of £21,000 depending on experience

The company offer additional benefits such as:

- Perk box membership
- Improshare - 6 monthly bonus scheme
- Company contributing pension scheme
- 25 days standard holiday plus Bank Holidays

For an informal chat regarding the above, please call Leanne on 07425 813150

We look forward to speaking with you soon.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Hadleigh, Suffolk: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Account management: 1 year (preferred)
- sales: 1 year (preferred)

Work Location: One location

Reference ID: LMHAD

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