Help Desk Support

2 weeks ago

Hadleigh, United Kingdom Accelerate Full time

Accelerate Facilities need a new Helpdesk Advisor to join their diverse and ever-growing workforce.
The role of Helpdesk advisor is crucial to the customer service experience and contract delivery to Accelerates portfolio of clients. The helpdesk joins all Operational Aspects and Customer Delivery with Company Compliance and Policy acting as part of this team is fundamental to the business.
**Job Description**:
To ensure a proactive and intelligent approach is applied to Customer Experience, Contract Delivery, 360 Degree Communication, Service Partner Management, Field based operative support and Operational Support.
- Assist with the all formal accreditation maintenance and external audit process, ISO 9001, 14001, OHAS 18001 and Safe contractor.
- Assist and complete monthly and quarterly client reports are in a timely and accurate manner.
- Assist with the preparation of month end invoice preparation, including sub-contractor, ad hoc works, procurement activity, consumables and Worksheets all process, invoices consolidated where required for customer accounts and client PO are added to all required invoices.
- Ensure that the ad hoc procurement process is followed and that the required margin on all procurement activity.
- Deliver a first-class customer service experience to all Accelerates clients
- Ensure consistent and high-level service delivery across each all helpdesk activities.
- Ensure Customer service is at the heart of the operation
- Ensure that the full company policy and process is complied with all at all times, any breaches are to be investigated and reported to the line manger immediately.
- Assist other departments with Sales, Marketing and Accounts are provided with the information requests in an accurate and timely manner.
- Follow the daily work planner as directed by your line manager.
- Working closely with the on -site teams ensure all aspects of Performance Targets are met and all works are carried out effectively, efficiently and in a safe manner
- To ensure that the new starter process is adhered to and complied with in a timely manner.
- Handle and Resolve all customer complaints efficiently and effectively.
- Ensure that CleanLink is kept up to date and any issues or actions required inform your line manager immediate.
- Ensure all company documents (electronical or paper copies) are kept up to date at all time.
- Ensure that archiving is completed correctly and in line with best practice.

**Education**
- A minimum of GCSE or equivalent
- A minimum of 1-year customer service experience (preferable)
- Experienced with Microsoft office package

**Salary**: From £19,760.00 per year

Schedule:

- Monday to Friday

Reference ID: JSHA

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