Spru & Idt Support Co-ordinator

The Integrated Discharge Team (IDT) is a multi-organisational service created to facilitate timely discharges from the Royal Free and UCLH hospitals in response to the Covid-19 pandemic.
Through our dedicated integrated discharge team, with skilled coordination, patients are sign posted to receive the right care at the right time. We strive to ensure that patients do not need to remain in hospital for any longer than they need to.
We work together to provide a supporting environment where compassion, respect, trust, and personal accountability are at the centre of all our actions and interactions. By working in partnership with our patients, their families and health and social care services, we aim to prepare our patients for discharge by enabling and supporting them to return to their life in the community.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
The post holder will be responsible for providing efficient and high-quality clerical support to the Integrated Discharge Team. The post holder will be responsible for allocating, recording and processing referrals and confirming arrangements across a range of different teams and providers to facilitate discharges in a timely manner. The role will also include supporting bed management processes when required for St Pancras Rehabilitation Unit and deputising for the SPRU Patient Flow role including ordering routine equipment delegated by a clinician for all NCL discharges. This role will involve identifying referrals for screening, signposting to other most suitable units across NCL and facilitating discharges from the unit, in order to maintain patient flow. The role will at times involve working across various sites (such St Pancras Hospital, The Royal Free and UCLH) when required.
The post holder will play a prominent role in supporting efficient patient flow and prevent unnecessary delays in patient discharge pathways. This will be achieved through developing excellent relationships across the hospital acute wards, and working with patients, families and key stakeholders to ensure that transfer back to community life is seamless. The post holder will sit within the Integrated Discharge Team and link with various system partners to achieve a safe and timely discharge.
OUR VALUES
**Compassion**: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.
**Respect**: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.
**Empowerment**: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receives appropriate direction and support, to enable them to develop and grow.
**Partnership**: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.
**OUR TEAM OBJECTIVES**:
Our vision and values are underpinned by our strategic objectives:
Keeping the patient at our main focus
Process, coordinate and manage referrals in a timely way
Liaise with system partners - retain clear concise communication
- Supporting IDT coordinators and SPRU patient flow coordinators to ensure timely discharge of all patients who do not meet the clinical criteria to reside.
- To act in accordance with the Integrated Discharge Team in processing new Discharge to Assess (D2A) referrals. This includes but is not limited to: screening and allocating referrals, entering referral documents onto the SystmOne database, logging referral details onto the service’s internal databases and pro-actively following up and obtaining further information as required to facilitate discharges.
- Processing referrals onto allocated pathways, in a timely manner, cross referencing with the caseloads and signposting appropriately across NCL and Out Of Area. This includes differentiating between those referrals that fall under D2A and those that need direct referral to specialist teams and services e.g. Bladder & bowel, Stroke &Neuro
- Acting as a member of the single point of access process to provide updates on patient status on the caseload for RFH, UCLH & SPRU
- Track any outstanding clinic appointments between acute and patients residing within P2 and P3 bed bases