Conference & Banqueting Supervisor- Europa Hotel
2 days ago
To be responsible for the supervision of the banqueting department to ensure the greatest enjoyment of the guests and maximum profit contribution to the hotel.
**About the role**:
- To be responsible for the effective supervision of the banqueting staff, to ensure the efficient operation of the department and the delivery of excellent service.
- To serve and assist guests attending functions.
- To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
- To ensure you and the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure any complaints or difficulties are dealt with courteously and in an efficient manner
- To set up function and meeting rooms in accordance with guest requirements.
- To ensure that function rooms and customer areas are maintained in a clean and tidy manner in accordance with departmental standards
- To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
- To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
- To ensure all restaurant staff receive the appropriate training to provide effective and efficient service in line with company standards.
- To maintain effective communication and relationships with other hotel departments to maintain an effective operation and ensure guest satisfaction.
- To ensure the conference and banqueting areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
- To ensure the Hotel’s compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
- Any other duties as required by management.
What you will need
Required criteria
- Right to Work in the United Kingdom
- Good Command of English Language
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