Conference & Banqueting Team Member

9 hours ago

Belfast, United Kingdom Titanic Hotel Belfast Full time

Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career? We are currently looking for Conference & Banqueting Team Members.

At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119 bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and over the following 100 years played an important part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of Titanic and this heritage hotel is a sister to our award-winning Titanic Hotel Liverpool. The hotel has been restored and operated by Harcourt Developments; an international property development company with over 50 years experience restoring and renovating listed heritage buildings.

As a Food and Beverage Team Member, you must have a passion for excellent customer service. Being a good team player is a key requirement for this position. Your duties will include Food & Beverage Service in the Wolff Grill Restaurant, the Drawing Office One (Conference & Banqueting) or the Drawing Office Two Bar.
**Key Responsibilities**:

- To set up, service and clear meeting rooms as required by the weekly function sheet, to the required hotel standard and in line with the supervisor’s instructions.
- To serve all tea and coffee, buffets, light refreshments, and other food and beverage as per the weekly function sheet, and to the required hotel standard - ensuring the highest standards of presentation and cleanliness.
- To ensure regular liaison with the Wedding and Events Co-ordinator, other departments and management, relating to any changes or difficulties within the daily operations of the department.
- To assist in the setup of banquets and functions as requested by the Conference & Banqueting Manager.
- To make yourself known to all conference organisers and how you can assist with anything they require.
- To ensure that all Conference & Banqueting areas are kept clean, tidy and efficiently organized and stocked, including storage areas.
- To ensure all meeting rooms are presented for use
- fully stocked and clean.
- To provide a high standard of customer service and hospitality.
- To assist the Front Office department, with the delivering of guest messages, luggage and any other special duties as required.
- To report all maintenance faults (equipment and function rooms) to the maintenance department, and follow the remedy through. To report any loss or severe damage to management.
- To develop and maintain good working relationships with all departments in the hotel.
- To attend all relevant training as and when required.
- To show willingness to take on additional responsibilities when necessary.
**What we are looking for**:

- Customer focused
- a minimum of 6 months experience in a customer facing role desirable
- A Team player
- ability to work as part of a large team
- Flexible to work a variety of shifts

Ideally previous experience in a 4/5 star hotel or busy restaurant environment would be desirable.

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