Conference & Banqueting Supervisor
2 days ago
**Job Purpose**
As Conference and Banqueting Supervisor, you will be responsible for assisting to manage operations to deliver an exceptional guest and team member experience; manage, train, and develop team members, and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards.
**Main Responsibilities and Key Tasks**
- Assist in managing Wedding, Event, and Conference operations
- Maintain exceptional levels of customer service
- Assist in managing, training and developing the team
- Work within budgeted guidelines in relation to payroll setting correct work schedules
- Assist in recruiting and plan the labour resource in line with budget and business needs encompassing rotas, forecasting and TNA control
- Assist in controlling all cost nominals associated with the department through the implementation of control systems and procedures
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Ensure communication meetings are conducted and post-meeting minutes generated
- To attend and contribute to all daily/weekly team meetings
- Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
- To have a thorough knowledge of and adherence to the law regarding the following company regulations:
- Licensing laws
- Health and safety regulations
- Food handling and hygiene regulations
- Fire regulations and procedures
- First aid procedures
- To be a good example of the company dress code and appearance standards - ensuring that your team fully comply with these
- To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Conference and Banqueting Manager/Deputy General Manager Manager/General Manager
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