Customer Service Advisor

8 hours ago

Eastleigh, United Kingdom Service Care Full time

**Job Title: Customer Service Advisor**
**Basis: Temp Ongoing**

**Hours: 37 Hours**
**Work Pattern: Mon - Fri 08:30am - 5:00pm**
**Type: Full-time**
**Location: Eastleigh - SO50**

The role of the Customer Service Centre (CSC) Advisor is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company.
The CSC Advisor is responsible for ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure that equality of service is offered.

**Main Duties**:

- Provide front-line customer service, handling various contact methods (telephone, face-to-face, digital) and ensuring prompt resolution of 80% of customer enquiries.
- Resolve issues related to maintenance, repairs, anti-social behavior, tenancy matters, and rent enquiries.
- Follow up on complex customer enquiries to maintain high service standards.
- Adhere to schedules and handle administration tasks.
- Support staff with customer service-related requests.
- Stay updated on policies and procedures for consistent service delivery.
- Use available information to enhance knowledge and suggest service improvements.
- Perform additional tasks as directed by Customer Service Management team.

**Essential**
- Previous call centre experience or similar front line service experience.
- Proven evidence of meeting contact handling targets.
- Evidence of customer service soft skills including empathy and taking ownership.
- Ability to adhere to scheduled timescales/rota.
- Demonstrates our Values and Behaviours.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

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