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Customer Service Administrator

2 weeks ago

Cumbernauld, United Kingdom D R Newitt & Associates Full time

Market Leading Manufacturer now looking to recruit...

BASED CUMBERNAULD- Permanent position

ROLE

Purpose

Responsible for conducting all administrative tasks and duties as required within the Supply Chain department, fully co-operating with all other functional team members, to always ensure the effective running of the department. This is a pivotal role who will work closely with all internal and external customers.

Reporting into the Supply Chain Manager, main duties will include:

- Deputies for Customer Service Lead and other colleagues as required.
- Order input manual & EDI.
- Point of contact for Sales team.
- Allocating orders.
- Acknowledge & create PO's order processing.
- Create Export Documentation as required.
- Create shipping manifests.
- Create & print shipping pallet labels.
- Book deliveries to offsite locations.
- Manage daily deliveries and despatches.
- GRN for OV POD’s
- Support invoicing processes as required.
- Ensure accurate filing of documents relating to all transactions.
- Support data collection for key metrics, shortages, Dashboards.
- Pre alert local Mgt & Sales of transport issues affecting customer deliveries.
- Support MLOR process
- Be proficient in use of SAGE or similar ERP

CANDIDATE

Essential
- Possessing a good degree of numeracy and literacy (English language).
- Excellent attention to detail.
- Computer literate to at least basic level
- A collaborator who fully co-operates with others to ensure the smooth and efficient running of all operational areas affected by own work.
- Able to prioritise own work to ensure the customer service team fully support all areas of the business e.g. Sales & Marketing, Warehouse, and production, NPD & Technical
- Effective communication skills with the ability to effectively communicate to other functional areas within the business.
- Able to complete all requisite documentation legibly and accurately.

Desirable
- Able to work under pressure without letting standards slip below the minimum requirements.
- Flexible in approach to meet changing demands without compromising operational efficiency.
- Able to work effectively with mínimal supervision.

Work Pattern: Monday-Thursday (9am-5pm) & Friday (8am-4pm)
- Office based

25 days holidays + 8 stats

Pension

Free products

**Job Types**: Full-time, Permanent

Pay: £27,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: AD60891