Customer Liaison Officer

Annual salary: up to £25,500.00

Customer Liaison Officer

Cottenham, Cambridge

Full Time, Permanent

42.5 hours Per week 8-5 Mon-Friday

£25,500

About the Role:
We are now seeking a Customer Liaison Officer to join our team; Delivering excellent service and support through our local teams, who understand the importance of working together for the local community.
- Provide a front-line professional service to all customers - pro-actively deliver a positive experience
- Coordinate and deliver all customer operational related tasks and communication materials as appropriate
- Ensure customer appointments are attended on time and to standard
- Proactively support the Planned Works Supervisor as required
- Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively
- Support Customer Service Centre with resolution of front-line complaints and queries
- Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations
- Convey accurate and timely information to customers and operational team, in clear simple terms
- Ensure customers opinions are acknowledged and feedback into operational teams
- Act as a Mears brand ambassador
- Ensure all related policy, process and procedures are fully adhered to

Role Criteria:

- UK Full Driving Licence
- Previous Experience in a Customer facing role.
- Experience with Administrative tasks.
- Good Communication skills.

Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Van and Fuel card
- EAP

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.