Customer Service Administrator

**Job Title**: Customer Service Administrator

**Location**: Port of Grangemouth

**Hours**:37 hour contract | early, mid & lates shift rotation between 0600-1800 Mon-Thur & 0600-1900 Fri, working 1 in 4 weekends

**Compensation**: £24,652 | Overtime is paid at x1.5 during the week and x2 at weekends

Forth Ports is one of the UK's largest and most dynamic port operator groups, playing a key role in connecting the UK with Europe and beyond. As a multimodal ports owner and operator, we are at the forefront of delivering innovative port-related services. With our recent pledge to achieve carbon neutrality by 2032 and Net Zero status by 2042, we are committed to sustainability and driving the expansion of the UK's renewable energy sector, particularly offshore wind. Now is an exciting time to join our team as we embark on this transformative journey towards a greener future.

**About The Role**

As a Customer Service Administrator, you will support administrative tasks related to port container traffic, warehousing, and general cargo. This role involves ensuring accurate collection and entry of receiving and dispatch details into the appropriate systems.

**Your key responsibilities will include**:

- Coordinate cargo bookings, vessel operations, and container movements
- Maintain accurate records and documentation for compliance and accreditation
- Assist with customs clearance, stock control, and invoicing processes
- Support hauliers with cargo collections, ensuring correct paperwork is issued
- Communicate effectively with customers, departments, and external agencies
- Oversee warehouse de-vanning operations and ensure smooth workflow
- Provide administrative support, including filing, reporting, and system updates
- Offer flexibility to assist in other operational areas when required

**What are we looking for?**

We seek a highly organised and detail-oriented individual with experience in transport, logistics, or cargo operations. You should be able to work efficiently under strict deadlines, liaise effectively with the Operations Team, and ensure compliance with customer and regulatory requirements. Strong communication skills and the ability to prioritise tasks are essential.

**Skills and experience required**:

- Experience in transport, logistics, or cargo operations
- Strong IT competency and ability to use relevant systems
- Excellent attention to detail and communication skills
- Ability to work under pressure and meet strict deadlines
- Strong organisational and problem-solving skills

**What can we offer you?**

At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy:

- A competitive salary
- Generous annual leave entitlement of 34 days
- A defined contribution pension scheme and life assurance
- Health promotion events and employee wellbeing initiatives
- Access to our Employee Assistance Programme (EAP) for you and your family
- Cycle to work scheme and on-site free parking
- Attractive Family Friendly Policies
- Employee discount platform offering discounts on UK-wide restaurants, car rentals, and holidays
- GymFlex health club memberships

**Required Criteria**
- Experience in transport, logistics, or cargo operations
- Strong IT competency and ability to use relevant systems
- Full right to work in the UK
- Flexible approach to working shift patterns

**Skills Needed**

**About The Company**

Over our 50 years of experience we have witnessed our ports grow to become important assets to support and deliver growth both for the UK and local economies.

The growth impact has been achieved due to the continued investments in our infrastructure, making sure that our ports are able to continually develop their services and support the growth of many industries.

Our people have played a significant role. They have delivered the highest quality of service through their expertise, loyalty and flexibility and, without them, we could not have built the strong reputation and the long term agreements with many customers that we have today.

**Company Culture**

Welcome to Forth Ports Careers. As a leading port operator, we employ over 1,100 people across our ports in Scotland and the Port of Tilbury in London.

A career in a port business is very rewarding. There is real variety within each role and significant opportunities for promotion and career development. Don’t just take our word for it; view the “Some of our People” section and the video below to gain insight into the kinds of jobs our employees do, how they’ve grown with us, and what motivates them each day.

The port business can be seen as a barometer for the economy and this drives us to be adaptable and fast paced as we identify new business opportunities.

**Company Benefits**

We are committed to creating a positive working culture for all employees, as well as a good work-life balance.

Here are just some of the benefits of work