Customer Service Apprenticeship

**About Employer**
Scania is a global company, offering sales and services in more than 100 countries. Scania also offer financial services in many markets, with production units located in Europe, South America and Asia.
For more than 120 years Scania has been at the forefront of the automotive industry and today is one of the world’s most recognised and respected commercial vehicle brands.
From small beginnings in Sweden as a producer of railway rolling stock, Scania has developed into a leading multinational producer of heavy trucks, buses, coaches and engines. The company’s products are based upon a highly developed ‘modular build’ system which enables a wide and diverse range of products to be manufactured from a relatively small number of basic components. This means Scania enjoys unrivalled economies of scale within its production processes, which in turn has resulted in consistent profitability over the years. Today, Scania is a member of the Volkswagen Group and as such sits within a prestigious portfolio of brands including Lamborghini, Bentley, Audi and Porsche.
Scania’s success is based on the core values - Customer first, Respect for the individual, Elimination of waste, Determination, Team Spirit and Integrity. They reflect their journey towards a more sustainable future and a role in the ecosystem, as well as their position within TRATON Group. These values will continue to be integral to the way Scania runs, building a global leadership in sustainable transport.
**Brief overview of the role**
Remit are recruiting on behalf of Scania GB Ltd who have a fantastic opportunity for anyone interested in starting a career and gaining a recognized qualification in the Automotive Industry.

**Position Type**
Apprenticeship
**Salary**
£1,000 Monthly
**Working Week**
Mon - Fri
**Positions available**
Customer Service Practitioner
**Vacancy description**
Our client is looking for an Apprentice Customer Service Administrator, you will be the first person customers meet, front of house.

The apprenticeship program allows you to work full time and have the opportunity to earn as you learn. Putting theory into practice within the Automotive Industry environment.

Being able to have a conversation with customers in a professional manner is important. You will shadow qualified members of staff so that you are able to learn first-hand how to undertake the role. You will also get the opportunity to assist in activities, once you pass your assessments and progress through the apprenticeship you will be able to start completing tasks on your own.

TYPICAL DAY
An Apprentice Customer Service Administrator works directly with customers, performing routine office administrative functions such as scheduling service work to a customer’s vehicle using computer database and computerised diary system. They will handle the customer relations and administrative aspects of the service department operations

You will Deal directly with Customers;
- Greeting customers and scheduling work
- Cash handling/payments and invoicing - Raising invoices and dealing with payments - Process invoices, paperwork and customer details.
- Informing customers of any additional repairs required
- Administrative tasks computer input
- General admin duties
- Tracking vehicles through the workshop during service and repair work
- Help contribute towards the team's daily workload. Maintain, create and change in our databases.
- Be able to, maintain a high consistent quality of work.
- Communicate in a confidential, professional and appropriate manner.
- Continually develop your personal skills and knowledge.
- Attention to detail is paramount for data input and quality checking of documents
- Completing various documents
- Good organisational skills
- Good communication skills

**Requirements and prospects**

**Skills Required**:
QUALIFICATION / QUALITIES

You must have grades at National 4 or above in English and Maths. Business Management / Computing Science / Admin is also preferred but not essential.
- Computer knowledge
- Be able to work on your own as well as being a team player
- A can-do attitude prepared to help in a willing and positive manner
- Able to work in a busy office environment.
- The ability to follow written and verbal instructions

You will be working towards Modern Apprenticeship SVQ Level 3 in Customer Service. Training will be based within the employer’s premises on a one-to-one basis with your workplace supervisor and a dedicated assessor.

Initial Assessments and interviews will be carried by Remit Ltd.

**Training to be Provided**
As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2
On successful completion, you will receive:

- Level 1 / Level 2 Functional Skills in English & Maths (if required)
- Level 2 in Customer Service

**Future Prospects**
SKILLS YOU WILL LEARN
- Knowledge of products
- Abilit