Medical Receptionist/customer Service
1 week ago
**Job Overview**
This is an excellent opportunity to join a hard-working team. We provide excellent services to 13000 patients and are based in Coventry.
Our Admin Team is an integral part of our Practice and the team's knowledge and efficiency is highly regarded.
The role is varied and busy and would suit an individual who has previous administrative experience and is able to prioritise and organise a busy workload, use their own initiative, communicate across all levels of the Practice, and has exceptional attention to detail.
Work experience within a NHS setting such as NHS POD / Hospital / GP Surgery essential - Knowledge of EMIS Web, Choose & Book Referral System and AccuRx essential.
Main duties of the job:
The receptionist will need to work with the current practice team to support patient service functions on site, to ensure smooth patient flows at reception, phones and back-office.
It is very important that you are a strong team player and have the flexibility to cover or alter your working days for staff absence such as annual leave.
Rota to reflect duties on phone, reception desk and back office to support patient services and provide an excellent NHS service.
Dealing with clinician and patient queries with regards appointments, referrals, investigation results and reports.
Liaise and support the clinical team with tasks and queries.
Carry out accurate coding on various GP practice software such as EMIS Web, Docman.
As part of a team, process workflow of electronic and paper patient communications, documents and letters coming into the Practice.
Deal with incoming and outgoing post.
As a team member, work within your competencies and support the admin team flexibly.
To have a thorough knowledge of all practice procedures.
To work in accordance of written protocols
Any other tasks allocated by managers
Skills required
Excellent communicator
Organised, diligent and accurate
Confident and responsible
Excellent customer service skills
Good telephone manner
Ability to prioritise and organise a busy schedule
**Job Type**: Part-time
Pay: From £11.44 per hour
Expected hours: 25 - 30 per week
**Benefits**:
- Company pension
- Employee discount
- Free flu jabs
- On-site parking
- Store discount
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
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