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Annex B - Job description and person specification
**Job title**
Receptionist
**Line manager**
Operations Manager
**Accountable to**
Practice Manager
**Hours per week**
**Hours per week**
**Monday - 8.00am - 5.30pm ( 1 Hrs lunch)**
**Tuesday - 8.00am - 5.30am (1 Hrs lunch)**
**Wednesday - 8.00am - 1.30pm**
**Thursday - OFF**
**Friday - 3.30pm - 6.30pm**
**Total: 25.5 Hrs per week, please note these are the hours we require.**
**Job summary**
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
**Mission statement**
TO BE A LEADER IN HEALTHCARE, ROOTED IN OUR cOMMUNITY.
This means delivering the best care for our communities, being exceptional in everything we do, creating the best experiences and opportunities for our staff and being an outstanding partner in local care.
Our values reflect what is important to us and have been developed by our staff to reflect the culture we want to live and are aligned to the NHS Constitution.
**Compassion - **We treat everyone with courtesy and compassion.
**Openness -**We act with openness, honesty and integrity in all we do.
**Pride - **We take pride in all we do and aspire to do.
**Learn - **We see education, research and learning as central to improvement.
**Partnership - **We work in partnership to deliver and improve the services we provide for our patient.
**Improve - **We are open to change and seek to innovate to improve what we do.
**Respect - **We treat everyone with respect and dignity.
**Generic responsibilities**
All staff at Mansfield Medical Centre have a duty to conform to the following:
**Equality, Diversity and Inclusion**
A good attitude and positive action towards _Equality Diversity & Inclusion_ (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness; it is morally the right thing to do, and it is required by law.
Patients have a responsibility to treat other patients and our staff with dignity and respect.
**Safety, Health, Environment and Fire (SHEF)**
This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.
The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.
All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.
All personnel are to comply with the:
- _Health and Safety at Work Act 1974_,
- _Environmental Protection Act 1990_,
- _Environment Act 1995_,
- _Fire Precautions (workplace) Regulations 1999_
- _Coronavirus Act 2020_
- Other statutory legislation which may be brought to the post holder’s attention.
**Confidentiality**
The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.
It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.
**Quality and Continuous Improvement (CI)**
To preserve and improve the quality of this organisation’s outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.
The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.
Mansfield Medical Centre continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff
